Shipping & Deliveries

Your order delivery time depends on the delivery method you choose.

Standard Delivery: it's on us!

3-5 business days

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and the Netherlands. You will receive a notification if we have any difficulties with processing your order shortly after the issue is identified.

Please note we do not offer Express delivery during sales periods.

Express Delivery: €18

1-2 business days 

*Please note that for express delivery your order must be placed before 12pm CET for same day dispatch. If your order is placed after this time your order will be dispatched the next business day.



Once you place your order, it takes 1-2 business days for our warehouse to process and send it. As soon as it ships, you’ll receive a confirmation email with a link to track its progress.

You can also log into your account to track your order.

In Germany, we now use DHL for all orders shipped with standard delivery. You will now receive notifications from DHL with updates on your delivery. 

For all orders placed with express delivery, you will continue to receive these with UPS.

Unfortunately not, we are unable to deliver to Paket stations or collection points.

Not at the moment, but we’re working on it! Stay tuned.

We’re growing and chances are we can ship directly you. To ensure you are shopping on the correct site for your country, find your country in the region selector located at top right of every page. Unfortunately we do not deliver to PO Boxes or Pack Boxes.

If you are shopping on the DE site, orders will only be shipped to Germany. If you wish to ship to another country, please see our full list of countries here.

We’ve now removed all pack slips from our deliveries.

To set up a return, you’ll need to follow the process to Create a Return online. Depending on your location, you may be able to choose whether to print the returns slip at home or go paperless.



In 2020, we set a goal to reduce our single use plastic. To help us achieve this goal, we transitioned the majority of our packaging in Europe to paper in 2023.

To receive your order by 24th December, please place your order by the below:

19th December (Standard Delivery)

20th December (Express Delivery)