Shipping & Deliveries

During peak periods, delivery may take longer than usual. Please allow 4-6 business days to receive your order.

Once you place your order, it takes 1-2 business days for our warehouse to process and send it. As soon as it ships, you’ll receive a confirmation email with a link to track its progress.

You can also log into your account to track your order.

In Germany, we now use DHL for all orders shipped with standard delivery. You will now receive notifications from DHL with updates on your delivery. 

For all orders placed with express delivery, you will continue to receive these with UPS.

Unfortunately not, we are unable to deliver to Paket stations or collection points.

Not at the moment, but we’re working on it! Stay tuned.

We’re growing and chances are we can ship directly you. To ensure you are shopping on the correct site for your country, find your country in the region selector located at top right of every page. Unfortunately we do not deliver to PO Boxes or Pack Boxes.

If you are shopping on the DE site, orders will only be shipped to Germany. If you wish to ship to another country, please see our full list of countries here.

We are currently in the process of removing all pack slips from our online orders.

During the transition you may still receive a pack slip in your order.

We are currently in the process of updating our packaging so you may notice your order looks a little different.

Please note that during the transition you may still receive your order in our original packaging.

In 2020, we set a goal to reduce our single use plastic. To help us achieve this goal, in 2023 our packaging in Europe will transition to paper.

Please keep in mind that you may still receive plastic packaging while we are in a period of transition.