Shop in your preferred language
Shoppe in deiner bevorzugten Sprache

Terms of Sale

Bounce Back Cards

1. Terms of Use

1.1 lululemon Athletica UK Ltd and/or its local affiliates in other countries across the EU and EEA (“lululemon” or “we”) will grant eligible persons an opportunity to receive a complimentary card which will entitle the recipient to redeem in store and receive a complimentary lululemon gift (“Bounce Back Card”).

1.2 These Bounce Back Card Terms and Conditions (the “Bounce Back Card Terms”) apply to all lululemon physical Bounce Back gift cards used, or otherwise redeemed (collectively, “Used”) by you.

1.3 By Using a Bounce Back Card, you agree to be bound by the Bounce Back Card Terms. You agree and acknowledge that lululemon may process your personal data in connection with your Use of the Bounce Back Cards in accordance with its Privacy Policy which can be found on your local lululemon website.

1.4 In these Bounce Back Card Terms, “you” and “your” means the cardholder who Uses a Bounce Back Card.  “Stores” means lululemon-owned and operated retail stores.

2. Eligibility

2.1 To be eligible to receive a Bounce Back Card you must be present at a community event which has been organised by the lululemon Store or community team.

2.2 This promotion is available only in lululemon stores in United Kingdom, France, Germany, and Spain and is limited to the specific Store operating the event.

2.3 lululemon may issue Bounce Back Cards and determine eligibility at its sole discretion; and lululemon reserves the right to change, suspend, terminate, or revoke its Bounce Back Card program.

3. The Gift

3.1. This is a physical card that community and store teams will give to guests or attendees of a lululemon community event which can then be redeemed for a complimentary lululemon gift of our discretion (“Gift”).

3.2. The Gift is non-refundable. 

3.3. The Gift cannot be exchanged.

3.4. The Gift cannot be exchanged for another item and can only be redeemed for the gift written on the complimentary gift card.

3.5. The Gift can only be redeemed from the Store written on the card and will not be valid in any other lululemon store.

3.6. The Gift is subject to availability.

3.7. The Gift is limited to one per person.

3.8. You are under no obligation to accept the Bounce Back Card or Gift.

Your Use of a Bounce Back Card certifies and represents to lululemon that the activities in which the Bounce Back Card will be used will comply with the Terms, all applicable laws, rules, and regulations and that the Bounce Back Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to guests. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your Use of a Bounce Back Card or violation of the Terms. You agree to release lululemon from and against all claims and expenses you may have and liabilities you may incur in connection with your Use of the Bounce Back Card or violation of any of the Terms.

4.. No Promotional Use or Affiliation with lululemon

The Bounce Back Cards may be used as personal gift but may not be used in connection with any marketing, advertising, or other promotional activities (including, without limitation, via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).  

It is strictly prohibited to use lululemon’s name, logo, trade dress (including any image/likeness of the Bounce Back Cards), or intellectual properties, including, without limitation, trademark and copyright, in connection with Bounce Back Cards in any way that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with lululemon or any of its subsidiaries or affiliates.

5. Limitation of Liability  


6. Governing Law  

When you receive, or redeem a Bounce Back Card, you agree that the laws of the local jurisdiction, without regard to principles of conflict of laws, will govern these Bounce Back Card Terms.


10% Off Welcome Promotion

This offer is made by lululemon athletica UK ltd. of Garden House 57-59 Long Acre, Covent Garden, London W2CE 9JL; for inquiries contact [email protected]. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages;,, or Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages;,, or Please note this promotion cannot be redeemed in store. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax), and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy.  The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party.  The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. lululemon reserves the right to cancel or change this Offer at any time. 

Fair Processing Notice

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion.   

Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at for UK residents or for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions above. 

We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent).  We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. 

We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.  

Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.  

Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy.  These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails). 


Terms of Sale

1. TERMS AND CONDITIONS OF SALE These terms and conditions of sale ("Terms of Sale") together with the documents expressly referred to in it (including our PRIVACY POLICY, COOKIE POLICY, and TERMS OF USE) tells you information about lululemon and the legal terms and conditions according to which lululemon sell any of the products ("Products") listed on our website ("Website") to you. These Terms of Sale will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms of Sale carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale. We encourage you to download and store these Terms of Sale if you purchase products from us, though they may be provided to you elsewhere pursuant to your purchase.

2. INFORMATION ABOUT US WWW.LULULEMON.DE is a website operated by lululemon athletica DE GmbH ("lululemon", "we", "us", "our"). lululemon has its registered office at Westendstrasse 28, Frankfurt-am-Main, 60325 Germany. Our VAT number is 045 238 31521. To contact lululemon, please see the section CONTACT US below.

3. PRODUCT INFORMATION Availability All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not accept your order if such is the case. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location. Colours and Packaging The images of the Products on our Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on the Website.

4. AGE RESTRICTION ON PURCHASE We offer Products for sale only to individuals of at least 18 years of age who are end consumers, namely acting for purposes that are predominantly outside of their trade, business or profession pursuant to Art. 13 of the German Civil Code (Bürgerliches Gesetzbuch - BGB). We reserve the right not to accept orders placed by persons other than consumers or orders placed by consumers under 18 years of age. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes. . We intend to rely upon these Terms of Sale, our PRIVACY POLICY, TERMS OF USE and COOKIE POLICY in relation to the Contract between you and us.

5. PURCHASE OF PRODUCTS The technical steps required to create the Contract between you and us are as follows: Order Place Order: you submit an order for Products by completing the order information such as delivery address, payment information and order confirmation email on the order summary page, after carefully reviewing the product specifications, the relevant price, shipping costs, reviewing and accepting these Terms of Sale, and accepting your obligation to pay the total price by clicking the complete order button. To place an order with lululemon, you must, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us. Order Acknowledgement: lululemon will acknowledge receipt of your order by sending an email to the email address indicated by you when placing your order. This is not an order confirmation or order acceptance from lululemon. Acceptance of your order Order Acceptance: lululemon will confirm your order by sending an email to the email address indicated by you when placing the order. The email will contain all information relating to your purchase, as well as a copy of the Terms of Sale and of the form that may be used if you wish to exercise your right of withdrawal. Shipping Confirmation: we will send you a shipping confirmation email as soon as your Product is shipped from our warehouse. Terms of payment All prices are reflected in € (Euros) and include VAT. You shall be informed in advance of shipping costs or fees, if any, through the Website. You can only pay for your order using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). Acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, Visa Debit, JCB, PayPal, UnionPay, and Maestro. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. . If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) promptly by way of a credit to your credit card/ debit card account or gift card (as applicable).

6. DELIVERY We make every effort to deliver all products to the address disclosed to us in your order or any other address expressly designated by you in the ordering process in accordance with the timescales set out below. Where this is not possible, we will seek to notify you and, unless we state otherwise, ensure that your Products are delivered within 28 days from Order Acceptance. Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an Event Outside Our Control (as defined below). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

We offer Standard and Express service in Germany.

Standard delivery (3-4 business days): Free

Express delivery (1 business day): €8

You can also track the progress of your delivery using the link that is in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system.

7. YOUR RIGHT OF WITHDRAWAL Consumers are entitled to a statutory right to withdraw from a contract. Right to withdrawal You may withdraw from the purchase agreement at any time, for any reason, without penalty and without the need to give any explanation. The withdrawal period is fourteen (14) days from the day on which you or a third party you have designated, who is not the carrier of the goods, took or has taken possession of the products. If you have ordered multiple products as part of a single order and we have delivered them separately, the relevant term shall begin on the date of delivery of the last of the goods or for split orders and the goods are delivered in serveral partial shipments or pieces, the last partial shipment or the last piece. To exercise your right to withdrawal, you must inform us 0800 000 3571 of your decision to cancel your contract by a clear statement (e.g. by a letter sent by post, fax or e-mail). For this purpose you may use the attached in Annex 1 sample withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your right to withdrawal before the withdrawal period has expired. Effects of withdrawal In the event of withdrawal, you shall return the Products to lululemon without undue delay, and in any event within fourteen (14) days from the date on which the notice of withdrawal was submitted to lululemon. The deadline is met if you dispatch the goods before the expiry of the fourteen (14)-day deadline. Please note that you have to bear the direct cost of returning the goods. If you exercise your right of withdrawal from the purchase agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen (14) days from the day we receive notice of your revocation of the purchase agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until the returned Product is properly received by lululemon or until you demonstrate that the Product has been correctly sent, whichever is earlier. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note that in addition to your right to withdraw, we operate a RETURNS AND REFUND POLICY. The lululemon Returns and Refund Policy is in addition to and does not replace or affect your withdrawal rights. You should read this policy as this gives you extra benefits. This policy may be found below. 8. WARRANTIES The statutory law provisions on representation and warranties apply. lululemon does not grant any guarantee in the sense of Section 443 of the German Civil Code ("BGB"). The limitation period for warranty claims for defects is two (2) years upon delivery of the goods. To benefit from the warranty, you shall keep the relevant invoice or receipt of payment.

9. COMMERCIAL WARRANTY This commercial warranty is provided in addition to, and does not exclude, restrict, limit or otherwise affect any statutory warranty rights you have vis-à-vis lululemon under German law as described above. 9.1 OUR RETURNS AND REFUND POLICY In addition to the withdrawal right and statutory warranties described above, we provide you with additional rights under our returns and refund policy. If you’re not 100% satisfied, you have thirty (30) days from the day you receive your order to return it back to us. All merchandise must be unwashed. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at the time of return. All garments are subject to inspection. Shipping costs are not refunded. You will receive a full refund of the price you paid for the Products less any applicable delivery charges, which are not refundable. We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave us notice of cancellation. If the Products were delivered to you: you must return the Products to us as soon as reasonably practicable; unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item, please visit our FAQs. You may also return the Products to any of our stores (with the exception of our concessions (Harrods, Selfridges, Brown Thomas and Le Bon Marché) and to all of our global outlets, including those in the EU (Bicester Village and Wertheim Village). However, note that in the event a return is made to a store located in a country outside of the Euro zone, the return will be processed in the local currency applicable to the store in question. We refund you on the credit card or debit card or gift card used by you to pay. This returns and refund policy is without prejudice to your right of withdrawal as set forth herein. Without prejudice to your right of withdrawal as set forth herein and to the rights granted to you under statutory warranties, products excluded from our return policy are: underwear, headwear, water bottles and gift cards. 9.2 FAULTY PRODUCTS If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full and any applicable delivery charges within our commercial warranty as set out in Section 9.1. above.

10. EVENTS OUTSIDE OUR CONTROL We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control"). An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) legitimate strikes, lock-outs or other industrial actions; (b) unlegitimate strikes, lock-outs or other industrial actions, lululemon is not responsible for (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic. Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.

11. THIRD PARTY RIGHTS This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12. LIMITATION OF LIABILITY lululemon shall be liable to you under these terms in accordance with the following provisions: 12.1 lululemon shall be liable for damages to life, body or health by lululemon, its representatives or vicarious agents. lulemon shall further be liable for losses caused intentionally (vorsätzlich) or by gross negligence (grob fahrlässig) by lululemon, its representatives or its vicarious agents; 12.2 lululemon shall be liable in accordance with the German Product Liability Act in the event of product liability or any other liability that may not be restricted or excluded pursuant to German law; 12.3 lululemon shall be liable for losses caused by the ordinariy negligent (leicht fahrlässig) breach of its primary contract obligations (vertragswesentliche Pflichten) by lululemon, its representatives or vicarious agents. Primary contract obligations are such duties which form the essence of the Agreement, which were decisive for the conclusion of the Agreement and regarding the performance of which you may rely (so called "cardinal duties" - Kardinalpflichten); the liability of lululemon in this regard is limited to damages which are typical and foreseeable at the time of entering into this agreement; 12.4 lululemon shall be liable for loss of data only up to the amount of typical recovery costs which would have arisen had proper and regular data backup measures been taken; and 12.5 Any other liability of lululemon deriving from ordinary negligence (leichte Fahrlässigkeit) is excluded on the merits.

13. MISCELLANEOUS Any headings or titles herein are for convenience only. Nothing contained in these Terms of Sale, our Privacy Policy, our Cookie Policy or our Terms of Use is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by lululemon with respect to such use.

14. USE OF THE WEBSITE Your use of the Website is governed by our TERMS OF USE. Please take the time to read these, as they include important terms which apply to you.

15. HOW WE USE YOUR PERSONAL INFORMATION We only use your personal information in accordance with our PRIVACY POLICY and COOKIE POLICY. For details, please see our PRIVACY POLICY and COOKIE POLICY. Please take the time to read these policies, as they include important terms which apply to you.

16. LANGUAGE The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the German language. lululemon waives any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.

17. REVISIONS TO THESE TERMS OF SALE We may revise these Terms of Sale from time to time. Every time you order Products from us, the Terms of Sale in force at that time will apply to the Contract between you and us. Wheneer we revise these Terms of Sale in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms of Sale have been amended and the relevant date of change at the top of this page. Revisions to the Terms of Sale will not be applicable to previously Accepted Orders.

18. GOVERNING LAW AND JURISDICTION These Terms of Sale shall be governed by, construed and enforced in accordance with the laws of Germany, without giving effect to any conflict of law provisions. Please note that also the European Commission provides for an Online Dispute Resolution platform, which you can acces here: It is dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes. The European Commission is responsible for setting up the platform. Our contact:[email protected] , if you would like to bring a matter to our attention. We hereby inform you that lululemon is not obliged nor willing to take part in any dispute resolution proceedings before a consumer arbitration board or scheme within the meaning of the German Consumer Dispute Resolution Settlement Act. Any dispute that may arise out of or in relation to an Order or in ther respectto the validity, conclusion, interpretation and/or performance of these Terms of Sale shall be brought before the courts having jurisdiction (i) where lululemon or you is domiciled or in the place where the products are delivered each in case you are initiating the dispute or (ii) in the place where you are domiciled in case you or lululemon are initiating the dispute.

19. CONTACT US If you have any questions, please contact us at: [email protected], by phone: 0800 000 3571, or in writing at: lululemon athletica 57-59 Long Acre Garden House London WC2E 9JL United Kingdom

Annex 1: Sample Withdrawal Form (Please complete and return this form only if you wish to withdraw from this agreement) For the attention of our Guest Education Center: please contact us at: [email protected] by phone: 0800 000 3571, or in writing at: lululemon athletica 57-59 Long Acre Garden House London WC2E 9JL United Kingdom I hereby notify you that I am withdrawing from the agreement relating to the sale of the product(s)/service(s) below: Ordered on: […](*) / Order received on: […](*) Order number: Name: Address: Street: Post Code: City: Country: Signature: Date: (*) Delete as appropriate