Help

 

 

My account

Ordering

Shipping & Delivery

Returns & Refunds

Payment

Klarna

Gift Cards

Find a Store

Promotions & Discounts

Products

Size Guides

Events

Contact Us

Garment Care

Brexit

 


 

My account

How do I create an account?
You can create a lululemon account to save your preferred methods of payment, delivery address, wish lists and more on the "Create my Account" page. Click here to create a new account.

Do I need to create an account?
No, you’re still able to complete a purchase as a guest. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

My account and password isn’t working when I try to log in on www.lululemon.de
If you are an existing customer that previously ordered from www.eu.lululemon.com, then you will need to create a new account to shop on www.lululemon.de. Click here to create a new account. If you already an account on www.lululemon.de, then you can reset your account password by clicking the "Forgot Password" at the bottom of the account login page here.

How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the bottom of the account login page.

How can I sign up for lululemon newsletters?
You can sign up for lululemon newsletters by entering your name and email address in the lululemon sign up form at the bottom of our website.

How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.

How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email.

How do I delete my account?
You can request to have your account deleted by using the following form here.

 

 


 

Ordering

I cannot access my delivery point, can I cancel my order?

If your order was placed less than 1 hour ago, please contact our Guest Education Centre here. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow three weeks once the order has been returned to us for the money to show in your account.

It’s my first time ordering on www.lululemon.de, what do I need to know?
The first time you shop on lululemon.de, you will need to create a new account. If you had any previously saved payment or address information on our EU site, you will have to enter these again only once. They will be saved for all future purchases.

How do I place an order on www.lululemon.de?
Place an order for delivery to Germany on www.lululemon.de by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.

Can I still shop on www.eu.lululemon.com?
Our EU website is still up and running, however it no longer delivers orders placed within Germany. To ship to Germany, please place an order on www.lululemon.de. If you’ve placed an order on www.eu.lululemon.com in the past, your previous account and password will still work. You can use it to login, check your previous orders and create returns.

Do I need to have an account to place an order online?
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

How do I know if my order is processed?
A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.

Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email with your order number and details.

Can someone help me place my order online?
Absolutely! Contact our Guest Education Centre here for help on placing your online order.

Is ordering from lululemon over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure.

Can I get a invoice for my order? Yes; to download your Invoice please log into your account, select your order, select ‘View Sales Receipt’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Sales Receipt’. Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Sales Receipt will be updated once a refund is processed.

 

 

 


 

Shipping & Delivery

What is your delivery time & cost?

Your order delivery time depends on the delivery method you choose.

Standard (3-5 business days): its on us!

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and the Netherlands. You will receive a notification if we have any difficulties with processing your order shortly after the issue is identified.

Express delivery (1 business day): (€8)

*Please note that for express delivery your order must be placed before 12pm CET for same day shipment. If your order is placed after this time your order will be dispatched the next business day.

How can I check my order and delivery status?
Once you place your order, please allow 1-2 days for our warehouse to process it. You will receive a dispatch confirmation email once your order is shipped with a link to track your parcel on the UPS website.  Alternatively, you can log in to your account to track your order’s delivery progress here.

Where do you ship to?
We’re growing and chances are we can ship directly you. To ensure you are shopping on the correct site for your country, find your country in the region selector located at top right of every page. Unfortuantely we do not deliver to PO Boxes or Pack Boxes.

Can I order online and pick up my order from a lululemon store?
Not at the moment, but we’re working on it. Stay tuned!

 

 


 

Returns & Refunds

Not quite right? If you're looking to make a return, breathe easy. Returns are free* and can be done in person by visiting stores or by mail. Final sale items like face masks, gift cards and headwear are yours for keeps.

What is your returns policy?

Our returns policy is as follows:

  • We offer free* returns
  • Returns must be made within 30 days from the delivery date
  • All merchandise must be unwashed and unworn with the original hangtags attached
  • Proof of payment must accompany the return
  • All garments are subject to inspection

*If you're returning from a country outside of the EU and EEA you will be subject to return postage costs.

Note: subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masks and gift cards. Swimwear must be returned with hygienic liner intact.

How do I return an online purchase?

You can return an online purchase for free to your nearest store or by post. Here’s how:

Return to store:

Online purchases may be returned to any lululemon store (excluding concessions and outlets – Harrods, Selfridges, Brown Thomas, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village). Set up your return here and select ‘Return to Store’, then head in with your original packslip and return confirmation. You can find your nearest store here.

Note: We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.

Return by post:

To make an online return, follow these easy steps:

  1. Click the button below to start your return.
  2. Enter your order number and email address
  3. Select the item(s) you wish to return
  4. A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly
  5. Print the shipping label and return receipt
  6. Place your item(s) in the reusable shipping bag or box.
  7. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible
  8. Drop off at nearest UPS Drop off location

Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email.

START RETURN HERE

What if I don't have access to a printer?

For help please contact our Guest Education Centre here. For in-store returns, you can show the Educator your return confirmation directly on your phone.

When will I get my refund after I have returned my order?

Once we receive your return at our warehouse, it will take 15-20 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.

How many days do I have to return my order?

Returns are free and easy within 30 days of receiving your order if they qualify as per our returns policy.

Where can I find my return number?

Your return authorisation number is included on your return receipt once you generate your return. Be sure to include this receipt inside your return for ease of processing.

I've lost my shipping label/return receipt. What do I do?

You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email.

I logged into the returns portal but can't select my items to return them, what's going on?

If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. If this is not the case, or you would like to process a quality return outside this period, please head into store or contact our GEC to process your return.

Can I return an online or store purchase in another country?

Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.

Can I exchange my product(s)?

Yes! Please bring your product back to your nearest store. Find out where yours is here.

Do you offer gift receipts?

We do not currently offer gift receipts for online purchases.

Can I return a gift purchase?

Please contact our Guest Education Centre here or visit a lululemon store ([find your nearest location here to arrange for an exchange of a gifted item.


 

Payment

What currency can I shop in?
You can shop in euros on www.lululemon.de. We do support shopping in other currencies from our other local websites, however only orders placed on www.lululemon.de will ship to Germany.

What payment types do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and Gift Cards. Please note, we cannot split payments between credit cards. However, we can accept payments split by gift cards and credit cards.

When will I be charged for my order?
A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.

Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.

 

Klarna

Pay Now

How does purchasing on account work with Klarna?

The principle is simple: As a rule, you have 14 days from the invoice date to pay your invoice. You only pay when you have received your order. You can shop relaxed, complete your order, and check the products at home in peace.

The invoice is sent either by email. You can view all of your invoices at any time on the Klarna app or website.

If you are not satisfied with your product(s), you can report a "problem" in the Klarna app so that your invoice is paused until you have been able to clarify your request with lululemon.

Good to know: You can find the payment deadline and payment information of your invoice on the Klarna app or website at any time. It is very easy to check in the Klarna app whether payment has been received on your invoice. Klarna recommend that you make all of your payments directly in the Klarna app in order to avoid failed transfers or unnecessary reminders.

How does immediate payment by direct transfer work with Klarna?

Immediate transfer is a direct bank transfer that uses your online banking data.

  1. You select your country and your bank.
  2. Log in with your online banking data. The data will be transmitted to your bank in encrypted form.
  3. For some banks, you will be sent an additional confirmation PIN on your smartphone, which you must use one time in order to confirm your transaction.
  4. As soon as the transfer is successful, the retailer receives a confirmation and initiates the order.

In the Klarna app, you can see all of your purchases in one place.

How does immediate payment by credit card work with Klarna?

How to pay immediately by credit card with Klarna:

  1. When making your purchases, choose “Pay immediately” at checkout.
  2. Select “Credit card” as the payment method.
  3. Enter your credit card details as usual, and the purchase will be posted automatically to your card.

In the Klarna app, you can see all of your purchases in one place.

How does immediate payment by direct debit work with Klarna?

How to pay immediately by direct debit with Klarna:

  1. When making your purchases, choose “Pay immediately” at checkout.
  2. Select “Direct debit” as the payment method.
  3. Select your bank and log in. The debit is posted automatically to your account a few days later.
  4. Klarna remembers your bank details so that you can pay even faster with a 1-click method on your next purchase.

In the Klarna app, you can see all of your purchases in one place.

How secure is it to pay with the 1-click method?

Klarna treats your personal data with the utmost care. The entire processing takes place within the framework of our data protection provisions and in accordance with the German Data Protection Act.

All transmitted data is encrypted and secured in accordance with the industry standards.

You can find more information in Klarna’s Privacy Policy.

How does “Pay in month X” work?

“Pay in month X” means that you can postpone the payment for your purchase to the selected month for a small fee. So, you have more time to pay your bill.

Please note: All purchases made with this payment option will be summarized in your installment purchase. The purchase will therefore be invoiced to you on the monthly statement for the month that you have selected for your purchase. You will receive the monthly statement in the middle of the month at least 14 days before the payment deadline.

Example: If you have selected “Pay in October,” the monthly invoice will be sent to you in mid-September. It is due in early October. If you are already using our installment purchase option, you can also see the purchases contained there on your monthly statement and in the Klarna app.

Good to know: You can find the payment information for your invoice the Klarna app or website at any time. It is very easy to check in the Klarna app whether payment has been received on your invoice. Klarna recommend that you make all of your payments directly in the Klarna app in order to avoid failed transfers or unnecessary reminders.

When will I receive the monthly statement for an installment purchase?

We will always send your monthly statement by the 15th of the month. If you have made an installment purchase in the current month, we will add this amount to the next monthly statement. For example, if you place an order at the beginning of August, the amount will appear on the statement for mid-September.

You can decide for yourself how you would like to receive your monthly statements. If you log in on the Klarna website, you can choose to receive statements by post or by email.

Klarna Pay Later in 14 Days

I have received an invoice that I have already paid. What should I do?

Of course, you do not have to pay an invoice again that has already been paid. To ensure that your invoice is paid and your payment was successful, please do the following:

1. First, check whether payment of your invoice has been confirmed.

Has your payment been received and confirmed?

If your invoice is displayed as “paid” on the Klarna app or website, you can ignore a payment reminder. Sometimes the posting of a payment and the sending of a payment reminder overlap.

2. Check whether the invoice amount has been debited from your bank account and whether the recipient is Klarna. Please note that it may take a few days for the transfer to be posted in Klarna’s systems.

Did you pay directly to lululemon?

If you have paid directly to lululemon, please contact us to obtain a refund. The Klarna invoice is still pending payment and must be settled in a timely manner. Please pay your invoice directly on the Klarna app or website in order to avoid further issues, or, for a wire transfer, use only the reference line and payment information of the corresponding Klarna invoice. You can find your invoice at any time in the Klarna app or website.

3. Check whether the reference line and payment information you provided match the information on your invoice. Please note that combined transfers for several invoices are therefore not possible.

Did you use the wrong payment information?

A payment with an incorrect reference line cannot be allocated to your invoice by Klarna’s system. Your payment will be automatically transferred back to you in this case. Please check whether the payment has already been refunded to you. The Klarna invoice is still pending payment and must be settled in a timely manner.

Is your invoice still outstanding for payment?

Inform us about your payment on Klarna app or website. To do this, use the option “Report a problem” and select “Payment not registered” so that your invoice is paused. Klarna will contact you and ask for further information. It is important that you keep a copy or screenshot of your payment and reply directly to our emails. This is the only way Klarna can help to resolve your issue and find your payment.

Good to know: You can check on the Klarna app or website at any time whether payment has been received for your invoice. Klarna recommend that you make all of your payments directly in the Klarna app in order to avoid failed transfers or unnecessary reminders.

I have not received my order. What happens to my invoice?

Invoices sent by e-mail usually arrive before the order, as the invoice is sent at the same time as your product. Of course, the invoice does not have to be paid as long as the whereabouts of your delivery have not been clarified or received.

If the payment deadline is approaching and you do not yet have any information about the status of the delivery from lululemon, you should do the following:

  1. Please use the shipment number provided by lululemon in order to find out about the current status of your delivery.
  2. If your order is not delivered, please contact lululemon directly to clarify any questions you may have about your delivery.
  3. After you have contacted lululemon, report the problem in the Klarna app or on this site. To do this, use the option “Report a problem” and select “I have not received my delivery.”
  4. As soon as you have reported your problem, Klarna will pause your payment until you have found a solution with lululemon. You can find more information about our money-back guarantee here.
  5. If lululemon does not make any changes to your order, Klarna will contact you for further information. It is important that you keep all documents and reply directly to our emails. This is the only way Klarna can help to clarify your request and arrange for your invoice to be cancelled.

Good to know: Select your purchase on this site or in the Klarna app in order to view all updates regarding your invoice and the processing status of a paused invoice

Why did I receive an invoice from Klarna?

Klarna work with various online shops. If you shop in an online shop, you can choose a payment method from Klarna, e.g. invoice or installment purchase. Klarna will then process the payment for the shop, so you will receive an invoice from them.

It’s all especially safe and easy for you: You only have to pay your invoice once you have received your order and you like the product. If you do not like the product or do not receive it, you can "Report a problem" on this site or in the Klarna app so that Klarna can pause your invoice.

Can I also receive my monthly statement by email?

Of course, Klarna can send you the monthly statement for an installment purchase by email instead of by post. Log in on the Klarna website and confirm your choice – for the sake of the environment too.

When will I receive my invoice?

Klarna will send your invoice as soon as lululemon sends your order. The invoice will be sent by email. You can also view the invoice in the Klarna app or website.

If the invoice is sent by e-mail, it will likely arrive before your order. Of course, you have until the specified payment deadline to check the ordered product and make the transfer.

If, contrary to expectations, you have not received your order by the payment deadline or if you need to extend the payment deadline for other reasons, simply log in to the Klarna website and request an extension.

My order has been cancelled. Why have I received an invoice?

If lululemon has cancelled your order but you have still received an invoice, please do the following:

Please contact lululemon directly to have your invoice canceled accordingly.

After you have contacted lululemon, report your cancellation in the Klarna app or website. Use the “Report a problem” option for this.

If lululemon has cancelled the invoice, you will receive an updated invoice from Klarna by email.

If lululemon does not make any changes to your invoice, Klarna will contact you to ask for further information. It is important that you keep the cancellation confirmation and reply directly to Klarna’s e-mails. This is the only way Klarna can help to clarify your request and arrange for your invoice to be cancelled.

Good to know: Select your purchase on the Klarna app or website in order to view all updates regarding your invoice and the processing status of a paused invoice.

I have not received an invoice. What can I do?

Klarna will send your invoice by post or by email as soon as lululemon sends your order. However, you can view the invoice at any time in the Klarna app or website.

If, contrary to expectations, you have not received your invoice by the payment deadline, we recommend doing the following:

  1. Check the spam folder (junk mail) in your inbox. Sometimes an important e-mail lands there by mistake.
  2. Search for the invoice on the Klarna app or website.
  3. Check whether you have placed your order using a different email address. Please note that the Klarna app will only show orders that you have placed with the email address you use when logging in.

When will I receive the monthly statement for an installment purchase?

You will receive your monthly statement for an installment purchase automatically in the middle of each month, and it can also be viewed the Klarna app or website. If you have made an installment purchase in the current month, Klarna will add this amount to the next monthly statement. For example, if you place an order at the beginning of August, the amount will appear on the statement for mid-September.

You can't find your invoice in the Klarna app?

Please note that in the Klarna app and website, you will only be shown invoices for orders that you have made using the same email address with which you log in. Klarna

 therefore recommend that you always use the same email address for purchases with Klarna. If you cannot find a certain invoice, log into your Klarna app using the email address that you used for the purchase.

Good to know: Klarna will always send your invoices and payment information to the email address you provided when placing your order.

What happens if I do not pay my invoice on time?

Klarna's invoice must generally be paid within 14 days of the invoice date. You can always find the exact payment terms in the Klarna invoice, on this page, or in the app. Of course, you can also postpone the payment deadline of your invoice on this site or in the app. If Klarna have not received the payment by the payment deadline, they will send an initial reminder by email and will charge reminder fees.

Good to know: Klarna will send a total of three reminders at intervals of at least 12 days. You will receive the last reminder by post. If no payment has been received after the third reminder, a collection agency may be involved. This will cause additional costs for you. If you are unable to pay your invoice, contact Klarna customer service the Klarna app or on their website. Please contact Klarna in good time, at the latest after receipt of the first reminder.

Does this also apply to installment purchases?

With installment purchases, it is not possible to extend the payment deadline of the monthly statement. This method of payment is comparable to a loan, in which a payment must be made at regular intervals. You will always receive your monthly statement by the middle of each month. After that, you generally have two weeks to make the payment. If we do not receive your full payment by the specified payment deadline, default will occur and late fees will be incurred. For installment purchases, Klarna will add a total of three late fees on your monthly statement at one-month intervals. You will receive the last reminder and termination of your installment purchase by post. Please note that the total amount must still be paid if your installment purchase is terminated. If Klarna still do not receive any payment, the claim will be forwarded to a collection agency. This will cause additional costs for you.

Can I pay my invoice in installments?

For some invoices, it is possible to convert the invoice into an installment purchase. Follow these four simple steps:

  1. On the Klarna app or website, select the invoice that you would like to pay in installments.
  2. Click on “Payment options” and then on “Partial payment.”
  3. Select the number of months you would like to pay.

Please note: When selecting this payment option, a soft credit and identity check will be performed in order to ensure that we can offer you the desired payment option for the amount in question. This decision is subject to several factors, such as the amount, the progress of past orders with Klarna, and information that we receive from external credit agencies. There is no fixed credit limit for this.

Why can't I pay my invoice in installments?

For any purchase that you want to pay in installments, a soft credit and identity check will be performed in order to ensure that the desired payment method can be used for the amount in question. This decision is subject to several factors and can result in a particular purchase not being eligible for installment payments. This decision is made by an automated process and cannot be influenced by customer service.

Of course, if you want to make a purchase directly, you can also use one of the other payment options offered on the lululemons’s website, such credit card payment or PayPal.

The total amount on my invoice is not correct. What should I do?

If the invoice amount does not match the information provided by lululemon, you should not pay the invoice for the time being. We recommend that you do the following:

  1. Please contact the lululemon directly to correct the invoice accordingly.
  2. After you have contacted lululemon, report the problem in the Klarna app or on this site. To do this, use the option "Report a problem" and select "The order information is incorrect.”
  3. As soon as you have reported your problem, we will pause your payment until you have found a solution with lululemon.
  4. If lululemon does not make any corrections to your invoice, Klarna will contact you to ask for further information. It is important that you keep all documents and reply directly to our emails. This is the only way Klarna can help to clarify your issue and correct your invoice.

Does the invoice amount of your monthly statement seem too high?

There can be various reasons for this:

  1. You have recently made new purchases for which you have selected installment purchase as the payment method. These purchases were then added to your existing installment purchase.
  2. You have made purchases using the payment method “Pay in month X,” which is due in the next month. The invoice amount of these purchases will be added to the total outstanding amount of your other installment purchases.
  3. Interest and fees can be found in our installment purchase terms and conditions.
  4. The pausing of an invoice in installment purchase status was cancelled and is still outstanding for payment.

The total amount on my monthly statement is higher than expected. Why is this?

There can be various reasons for this:

  • You have recently made new purchases for which you have selected installment purchase as the payment method. These purchases were then added to your existing installment purchase.
  • You have made purchases using the payment method “Pay in month X,” which is due in the next month. The invoice amount of these purchases will be added to the total outstanding amount of your other installment purchases. Of course, no interest will be charged for purchases made with the “Pay in month X” option. If you would like to add these purchases to your flexible installment purchase, you can simply pay the lower minimum amount, which is listed on the right of your monthly statement.

I can't find my invoice in the Klarna app. What can I do?

Please note that in the Klarna app and website, you will only be shown invoices for orders that you have made using the same email address with which you log in. We therefore recommend that you always use the same email address for purchases with Klarna. If you cannot find a certain invoice, log into the Klarna app using the same email address you used for your purchase.

Good to know: Klarna will always send your invoices and payment information to the email address you provided when placing your order.

 

 

Gift Cards

Do you sell gift cards? 
Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale. 

E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. 

How do I check the balance and transaction history on my gift card? 
You can check the balance online when placing an order and selecting your payment option. Gift Card will be found under “More Options” during the checkout process. 

Alternatively, you can also check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this. 

Where can I redeem my gift card? 
You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.  

Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase. 

How can I redeem my gift card? 
The payment is done at the very end of the checkout process and not at the billing stage. 

Follow these steps once you have checked out: 

1) Fill in your contact and shipping information and select your shipment method. 

2) Continue to Billing. 

3) Select your payment method. Gift Card can be found under ‘More Options’. 

4) Review Order. 

5) Tick the Terms and Conditions box and proceed to Payment. 

6) You will be redirected to a Givex Portal on which you will have to enter the Gift Card number and its PIN. 

If your gift card balance is not enough to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in a transaction. 

I want to place an order online using my gift card. Can I combine it with PayPal if there isn’t enough money on the gift card? 
At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card.  

I lost my gift card, what should I do? 
We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash. 

Will I be refunded on the same gift card if I return a product? 
If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed. 

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used. 

 

 


 

Find a store

Where is my nearest lululemon store?
You can find your nearest lululemon store using our store finder here.

 

 


 

Promotions & Discounts

What is We Made Too Much?
We Made Too Much is a collection of gear and products that offer you a chance to invest less, sweat more. You can find our We Made Too Much collection for Women here and Men here.

How do I use a promotion code?
You can use a promotion code by entering it into the promotion code box in the checkout.

My promotion code isn’t working. What do I do?
Here’s what you can do:
-Check the terms and conditions of your promotion, to ensure the products in your basket are included in the promotion.
-Make sure to double check the promocode’s spelling
-Our promocodes are case sensitive, so ensure you’re using capitals in the right places

If your promotion code still isn’t working, contact our Guest Education Centre (GEC) here for more support.

Why doesn’t my promotion apply the correct discount to my order?
Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions. Some items will be excluded from the promotion you wish to use.

Why won’t my promotion code work on We Made Too Much products?
We Made Too Much products are often excluded from promotions as they are already at a reduced price. Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions.

 

 


 

Products

How do I get the link to the SeaWheeze Shop?
You’re in luck – this year everyone can get in on the magic of SeaWheeze and shop the Store. The styles are exclusive and available for a limited time but they’re open for everyone to buy. To access the shop, visit lululemon.com or use your lululemon app and select the SeaWheeze tile.

Why is the SeaWheeze Shop not exclusive to runners?
We want to create a truly inclusive experience and bring the magic of SeaWheeze to everyone. Opening the SeaWheeze Shop to all guests, runners and non-runners alike – allows us to do that!

Are there limits to how much product I can buy?
Yes! You can buy up to 10 items within a 24-hour period in the SeaWheeze Shop. Some things to note within this limit, you can buy as many reflective items as you like (inside of the limit) and the limiting does not extend to accessories, you can buy as many as you like. Guests can return after a 24-hour period and purchase additional items if they wish.

Will you restock a style once it’s sold out?
No! Once a style or size is sold out, you won’t see it again.

Will there be more product available throughout the week?
No! All product available in the SeaWheeze assortment is now available online – there will be no additional product style or size drops.

What sizes are available?
We carry sizes 2-12 across the entire women’s assortment, sizes 0-20 across select sizes in the women’s assortment and sizes S-XXL in our men’s assortment. Note:
Each market purchased to suit their needs and size runs may vary market to market.

Does the product have an exclusive logo (swogo) on it?
Yes! All SeaWheeze product carries an exclusive logo to commemorate SeaWheeze 2021.

Will the product be available in store?
No! The entire exclusive SeaWheeze product line is available online-only – no product will hit our stores.

How long is the product available for?
Product is available for a limited time only and will disappear from lululemon.com on Tue Aug 31. Be sure to get your exclusive product before it’s gone!

Can I return or exchange the product I purchased?
Yes! Sales of SeaWheeze product follow the refund and return policies of the market. Reference the refund policy of the market for more information.

I am a lululemon Ambassador / Sweat Collective / Employee, can I use my discount?
Yes! All discounts currently active for online sales are valid for purchases on the SeaWheeze Shop. Please follow the guidelines set out by your discount when purchasing SeaWheeze product.

Will there be a SeaWheeze Showcase Store at SeaWheeze in 2022?
We are closely monitoring the COVID-19 situation and while we cannot predict the future, we do hope we are able to come together again in 2022 for the lululemon SeaWheeze Half Marathon and Sunset Festival. The SeaWheeze Showcase Store at the Vancouver Convention Centre has always been a big part of event weekend and we plan to keep it that way!

Why is the reflective gear so expensive?
Reflective product within the exclusive SeaWheeze collection is available at entry level and premium price points this year so all guests have an opportunity to take a piece of reflective home. Our reflective styles are priced higher than other product due to the cost of manufacturing the reflective product.

Can I return something if it doesn’t fit?
We’re so excited and we just can’t hide it. SeaWheeze gear is final sale for those in North America. If you’re located in one of the international markets that has access to our SeaWheeze gear you will be eligible for a return or refund. Our international markets are governed by consumer laws unique to their regions. Check out the site in your market for more details on the return policy.

Why can people in INTL markets return and just because I’m in NA I can’t return or get a refund?
SeaWheeze gear will always hold a special place in our hearts, as it does in your wardrobe. While we can’t come together in our SeaWheeze Showcase Store located in Vancouver, we want to hold on to what makes the shop special. This gear is limited edition and you won’t see it make a comeback in years to come. Just as all gear sold in the showcase store is final sale, so will this online version.

If you'd like a hand with sizing, or have any questions about specific fabrics feel free to send us a direct message and we'd be more than happy to chat with you more.

 


 

Size guides

Where can I find your size guide?
We use North American US sizing on our gear. To find your local size equivalent, use our size guides located here or on each product page.

What sizes are your products?
All our gear is sized using North American US sizing. You can find the size on each product page online or the product hangtag and label in stores.

 

 


 

Events

I have questions about your events. Where do I find more info?
Find out everything you need to know about lululemon events happening in your area here.

Where do I find info about Sweatlife Festival?
Find out everything you need to know about Sweatlife Festival in our FAQs here.

 

 


 

Contact us

Got questions for a specific department?

We’ve got the answers. Contact them below:

MEDIA
Contact our media team here.

INVESTORS
Learn about our investors here.

STRATEGIC SALES
Learn about our Strategic Sales team here.

 

 


 

Garment care

Find everything you need to know about how to look after for your gear under the "Care" tab on the product page.

 

 

Brexit

Will Brexit impact my order?  
Our Distribution Centre is based in the Netherlands. We do not anticipate any impact to deliveries or returns within the EU. 

How long will it take for my order to be delivered?   
Once you have placed your order online, allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before tracking your order. The delivery time is then 3-4 business days, please see our Shipping & Delivery section.    

How do you ship your orders?  
We use UPS. You can start tracking your order once it’s shipped.  
  
How can I return my order from outside the UK?  
Our warehouse and return center is located in the Netherlands and you can simply use our online portal to arrange for a free return—see our return and refund information here.   
Returns must be made within 30 days from the delivery date.  
  
Will I pay extra shipping costs when returning products?   
No, there are no extra costs to return your item(s) to us. 

How long will it take me to be refunded for my return?  
Once we receive your return at our warehouse, it will take 5-7 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.    

Will the same products be available to customers outside of UK?  
Yes, the same product assortment will be available to all our customers.