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How do I create an account?
You can create a lululemon account to save your preferred methods of payment, delivery address, wish lists and more on the "Create my Account" page. Click here to create a new account.
Do I need to create an account?
No, you’re still able to complete a purchase as a guest. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
My account and password isn’t working when I try to log in on www.lululemon.de
If you are an existing customer that previously ordered from www.eu.lululemon.com, then you will need to create a new account to shop on www.lululemon.de. Click here to create a new account. If you already an account on www.lululemon.de, then you can reset your account password by clicking the "Forgot Password" at the bottom of the account login page here.
How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the bottom of the account login page.
How can I sign up for lululemon newsletters?
You can sign up for lululemon newsletters by entering your name and email address in the lululemon sign up form at the bottom of our website.
How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.
How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email.
How do I delete my account?
You can request to have your account deleted by using the following form here.
I cannot access my delivery point, can I cancel my order?
If your order was placed less than 1 hour ago, please contact our Guest Education Centre here. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow three weeks once the order has been returned to us for the money to show in your account.
It’s my first time ordering on www.lululemon.de, what do I need to know?
The first time you shop on lululemon.de, you will need to create a new account. If you had any previously saved payment or address information on our EU site, you will have to enter these again only once. They will be saved for all future purchases.
How do I place an order on www.lululemon.de?
Place an order for delivery to Germany on www.lululemon.de by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.
Can I still shop on www.eu.lululemon.com?
Our EU website is still up and running, however it no longer delivers orders placed within Germany. To ship to Germany, please place an order on www.lululemon.de. If you’ve placed an order on www.eu.lululemon.com in the past, your previous account and password will still work. You can use it to login, check your previous orders and create returns.
Do I need to have an account to place an order online?
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
How do I know if my order is processed?
A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.
Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email with your order number and details.
Can someone help me place my order online?
Absolutely! Contact our Guest Education Centre here for help on placing your online order.
Is ordering from lululemon over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure.
Can I get a invoice for my order?
Yes; to download your Invoice please log into your account, select your order, select ‘View Sales Receipt’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Sales Receipt’. Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Sales Receipt will be updated once a refund is processed.
What is your delivery time & cost?
Your order delivery time depends on the delivery method you choose.
Standard (3-5 operating days): its on us!
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and the Netherlands. You will receive a notification if we have any difficulties with processing your order shortly after the issue is identified.
Express delivery:
Express delivery (1 operating day): (€12)
*Please note that for express delivery your order must be placed before 12pm CET for same day dispatch. If your order is placed after this time your order will be dispatched the next business day.
How can I check my order and delivery status?
Once you place your order, please allow 1-2 days for our warehouse to process it. You will receive a dispatch confirmation email once your order is shipped with a link to track your parcel on the UPS website. Alternatively, you can log in to your account to track your order’s delivery progress here.
Where do you ship to?
We’re growing and chances are we can ship directly you. To ensure you are shopping on the correct site for your country, find your country in the region selector located at top right of every page. Unfortunately we do not deliver to PO Boxes or Pack Boxes.
Can I order online and pick up my order from a lululemon store?
Not at the moment, but we’re working on it. Stay tuned!
Which countries can I ship to from the DE site?
If you are shopping on the DE site, orders will only be shipped to Germany. If you wish to ship to another country, please see our full list of countries here.
Is your packaging sustainable?
In 2020, we set a goal to reduce our single use plastic. To help us achieve this goal, in 2023 our packaging in Europe will transition to paper.
Please keep in mind that you may still receive plastic packaging while we are in a period of transition.
I received my order and there was no pack slip inside, do I need one to return my order?
We are currently in the process of removing all pack slips from our online orders.
During the transition you may still receive a pack slip in your order.
My order looks different, have you changed your packaging?
We are currently in the process of updating our packaging so you may notice your order looks a little different.
Please note that during the transition you may still receive your order in our original packaging.
Who will deliver my order?
In Germany, we now use DHL for all orders shipped with standard delivery. You will now receive notifications from DHL with updates on your delivery.
For all orders placed with express delivery, you will continue to receive these with UPS.
Please continue to track your order the same way as before, through your account or by clicking here.
If you placed an order before 28th August this will arrive with UPS.
Can I order to a collection point or Paket station?
Unfortunately not, we are unable to deliver to Paket stations or collection points.
Not quite right? If you're looking to make a return, breathe easy. Returns are free* and can be done in person by visiting stores or by mail. Final sale items like face masks, gift cards and headwear are yours for keeps.
SO, WHAT ARE MY OPTIONS?
Our priority is making sure you, our guests (“Guests”), are happy with our products! That is why we offer a number of options when you’re not completely satisfied with your items – return, exchange or repair (and hemming!).
All returns, exchanges and repairs are handled on a case-by-case basis and ultimately at lululemon’s discretion with the intent of providing the best experience to our Guests. We ask that you treat our teams with respect – any mistreatment of lululemon staff based on the outcome of their decision in relation to our Returns, Refunds and Repairs policy will not be tolerated and their decision is final.
Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.
In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. lululemon's practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy.
In the event of conflict between this Returns, Refunds and Repairs Policy and our Terms of Sale, the Terms of Sale shall take precedence.
RETURNS & REFUNDS.
We totally understand that sometimes you might change your mind about something you’ve bought from us. This is why, subject to these terms, we allow returns in exchange for a full refund within thirty (30) days of the date you received the items from us. It doesn’t matter whether you purchased the product in store or online.
There are some circumstances where we cannot accept a return, so please read the below carefully before buying your items. This does not affect your statutory rights which we’ve set out in our Terms of Sale. Your consumer rights may vary depending where you made your purchase.
If we choose to accept a return and provide a refund beyond 30 days or in the event there’s no proof of purchase, we may, at our discretion, apply your refund to a lululemon gift card or in accordance with applicable local laws.
WHAT ARE THE REQUIREMENTS FOR RETURN?
If you’re looking to return your items to us, we have a few things we need you to know.
Any and all items that you want to return must be:
unwashed and unworn;
have the original hangtags attached;
not be an excluded product (below); and
accompanied by your proof of payment (either your store or e-receipt or confirmation of your guest profile details where we can locate this for you).
Returns must be made within thirty (30) days from the date you receive your order, in accordance with our Terms of Sale.
SO HOW DO I RETURN MY ONLINE ORDER?
We offer a number of different return options for online orders to try and make life easier for our Guests. Please note, we cannot accept exchanges or instore returns for items bought via ESW.
We made the conscious decision to remove packing and returns slips from our orders, so if you want to return your products, you’ll need to generate one.
RETURNING YOUR ITEMS ONLINE:
If you placed your order online, you can return it online. It’s quick and easy. To make an online return, follow these simple steps:
Visit your account or click to START A RETURN HERE.
Enter your order number and email address (FYI – it’s the 10-digit number that you can find in your account, on your order confirmation email or pack slip).
Select the item(s) you wish to return.
Select your preferred returns option from:
Evri (paperless) – this option is currently for UK Guests only;
UPS (printer required);
DHL - this option is for DE Guests only; or
In-store.
RETURNING VIA EVRI (PAPERLESS) – UK ONLY:
No printer required, you simply create a QR code!
Once you’ve selected Evri and followed the above steps, a QR code will then be generated and sent to your email address. You’ll need to find your local Evri store and head there to create the shipping label using the in-store printing service.
You can track your return via the link in your return confirmation email.
UPS (PRINTER REQUIRED):
A pre-paid shipping label and a return receipt will be generated for you to download. You will also be emailed these directly.
Print the shipping label and return receipt. Place your item(s) and the return receipt in the reusable shipping bag or box that your order arrived in. Tape the shipping label to the outside of the package and make sure that the barcode is visible. Head to your nearest UPS Drop location to drop off your returns.
Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email.
If you can’t make it to a UPS Drop off location, visit UPS here to schedule a parcel collection and we’ll come and collect it from you.
RETURNING YOUR ONLINE ORDER IN STORE:
You can now return your items to one of our stores in the same country of purchase.
Simply, take the item(s) you wish to return to your local store, and show the educator at the desk the barcode contained in your shipping confirmation for an easy return. You can find your nearest store here.
*We need to let you know that, sadly, we are unable to process returns and refunds in store for items that you’ve bought using Klarna and PayPal.
Also, we can’t accept online returns at any concession or outlet, including but not limited to Brown Thomas, Bicester Village, Cheshire Oaks, Harrods, NK, Outletcity Metzingen, Selfridges and Wertheim Village.
IS THERE ANYTHING I CAN’T RETURN?
There are some items that, sadly, we can’t accept returns for (the “Excluded Products”). We let you know this in our Terms of Sale (which you agree to at the time you buy your products from us) but just to remind you…
The Excluded Products that we cannot accept are:
Headwear
Gift cards
Underwear (where the hygienic liner is no longer intact)
Bodysuits (where the hygienic liner is no longer intact)
Swimwear (where the hygienic liner is no longer intact)
Sale or markdown items (for items bought in store)
Personalised items
Items that have been hemmed or altered
This does not affect your statutory rights. For more information, please see section 12 our Terms of Sale.
DO I HAVE TO PAY TO RETURN MY ITEMS?
We currently offer free returns for all items.
We may look to expand our returns options in the future (and some may come with a small price to pay) however we will let you know at the point of sale and/or return what these costs will be.
Please note, when you’re returning your items to us, we do not refund you for your shipping (subject to your statutory rights). This applies to all shipping methods including but not limited to standard delivery and expedited delivery. We are also not responsible for any costs incurred when you head to one of our stores to exchange or return your items, including but not limited to travel costs and parking charges.
WHERE CAN I RETURN MY ITEMS?
If you bought your items in one of our standalone stores, you can return your items to another standalone store in the same country of purchase.
If you bought your items in one of our shop-in-shops (e.g. Harrods), you need to return your item to a shop-in-shop store. We recommend returning your items to the shop-in-shop store that you made the purchase in.
If you bought your items online, you can return these to any standalone store in the country of purchase.
If you bought your items using Klarna online, you must return these via our online portal. Unfortunately, we cannot accept your return in store.
WHAT IF I BOUGHT MY ITEMS VIA eShopWorld (“ESW”)?
If you bought your items via eShopWorld, you’ll need to set up your return via the ESW platform here. Returned Products must be in new condition with hangtags attached and must be accompanied by the original receipt or invoice. All returned Products are sent at your own risk. Please note, we cannot accept exchanges or instore returns for items bought via ESW.
For more information on ESW’s returns policy and how to return, please see ESW's Terms and Conditions.
WHAT IF I BOUGHT MY ITEMS USING A PROMO CODE?
If you used a promotional code on your order and want to return some, or all, of the items, we will refund you the cost and deduct the proportionate amount of discount from the original value.
Please note that promotional codes are one time use only and cannot be reused in the event you return your items. This also applies in the event that you exchange your items with us in store.
WOULD THERE BE A TIME WHEN I CAN’T RETURN MY ITEMS?
All of the items you’re looking to return are subject to inspection by our educators. If it looks to us as though the item has been worn or washed, then we have the sole right to reject the return.
Also, as we’ve said above, we can’t accept any returns for any Excluded Product or any returns made after thirty (30) days of receipt by you – subject to your statutory rights, or in the event of a quality issue, subject to the requirements set out in our quality promise in Section 3 below.
MY ITEM HAS BEEN PERSONALISED – CAN I STILL RETURN IT?
We do not accept returns on any items that have been personalised (whether bought online or instore). This does not affect your statutory rights.
WHAT PROOF OF PURCHASE IS REQUIRED FOR A RETURN?
Except as noted otherwise, proof of purchase is required for all returns. Proof of purchase is acceptable through the original order’s packing slip, paper or online receipt, delivery confirmation, or your profile purchase history (for lululemon account holders).
WHY CAN’T I SELECT THE ITEMS I WANT TO RETURN ON THE PORTAL?
If you’ve followed all of the steps above and cannot select the items you want to return, it is either because a) it is an Excluded Product or b) more than 30 days have passed since the delivery date. This means that the return is not valid and unfortunately, we cannot accept these.
If you believe there is an error or if you would like to exchange items due to poor quality (see our quality promise to you in Section 3 below), please visit one of our lululemon stores or contact our Guest Education Centre for help.
WHAT HAPPENS IF I STILL SEND YOU MY RETURN AFTER THE RETURNS PERIOD?
If you send your items back to us outside of the returns period, we are still unable to refund you. Therefore, if we have received your items back outside of the returns period, we will credit you via an eGift Card sent to the email address linked to your order.
If you try to return your items in-store after the returns period, we will be unable to assist you and your return will be rejected.
If we receive items that are not related to your original return request, we will send these back to you. Please note, lululemon are not responsible for any items returned not in accordance with this Returns, Refunds and Repairs Policy.
WHAT IF I SEND THE WRONG ITEM OR NON-LULULEMON PRODUT BACK FOR A RETURN?
lululemon is not, and will not be, responsible or liable for the wrong items being sent back to us during a return process. This includes the wrong lululemon item sent back to us from your order, non-lululemon items and/or any personal possessions which may be given or sent to us in addition to the products so please make sure you double-check your return and any pockets for any valuables!
HOW LONG WILL IT TAKE FOR ME TO GET MY REFUND?
Once we receive your return at our warehouse, it normally takes around 5-7 business days to process your refund. We’ll send your refund back to your original payment method.
Please keep in mind that it can often take 3-10 business days for the funds to appear on your statement from the date that we process your return.
WHAT HAPPENS IF I LOSE MY RETURNS SHIPPING LABEL?
We totally understand that sometimes things get lost.
If you need a new returns label, you can get a copy of your label at any time through accessing your returns information via our returns portal here, or find it attached to your return confirmation email.
CAN I RETURN MY ITEMS IN ANOTHER COUNTRY?
Unfortunately, we can’t accept returns in another country from where you purchased the item, but it may be possible for you to exchange your items in one of our stores in another country.
If we are able to accept your exchange in another country, we will need to see a copy of your proof of purchase and exchanges will be at the value of the product in the country where you are doing the return.
I PAID FOR MY PRODUCT IN CASH – DO I GET MY REFUND IN CASH?
We have an obligation to try and prevent fraud – this means that we are only able to offer refunds to your original payment method.
While we accept a number of payment methods, including cash, we also have to be mindful of security, asset protection and our other legal obligations. This means that we reserve the right at our discretion to refuse to accept cash transaction where the value of the cash transaction exceeds:
UK - £2000 (two thousand Great British Pounds);
EU - €2000 (two thousand Euros);
Other markets – the equivalent of €2000 (two thousand Euros) in local currency.
the “Cash Limits”.
We also have the right to restrict or refuse cash purchases over the Cash Limits. In some circumstances, you may be able to pay in cash above the Cash Limits however, this is entirely at our discretion, and you must have a Guest profile with us.
In some cases, we may not have sufficient levels of cash in our stores – we do this to maintain safety for our staff. If you are trying to obtain a refund in cash and we do not have sufficient levels to refund you, we may offer to refund you the balance on to a Gift Card or suggest you split your refund between different stores and/or locations.
EXCHANGES.
CAN I EXCHANGE MY ITEM?
Yes – however, currently we can only support exchanges in one of our stores. If you want to make this change online, you’ll need to return your products and re-purchase them.
Please note – availability of sizes, styles and products varies in each store so it may not be possible to exchange your product. We are not responsible for any costs incurred by you in relation to travelling to/from a store to try and make an exchange.
HOW LONG HAVE I GOT TO EXCHANGE MY ITEMS?
Just like our returns policy, you’ll have 30 days to exchange your items in-store. It is not possible for you to exchange items after 30 days, so make sure you head down to one of our stores before this runs out.
If your product is faulty, we will exchange this for you in accordance with our Terms of Sale.
HOW DO I EXCHANGE MY ITEM?
If you want to swap size, colour or style - please head down to your nearest store with your product. Find out where yours is here.
Any and all items that you want to exchange must be:
unwashed and unworn;
have the original hangtags attached;
not be an Excluded Product; and
accompanied by your proof of payment (either your store or e-receipt).
Our staff will inspect any items you wish to return. If they suspect that the item has been worn or washed, they can reject the exchange at their sole discretion.
IS THERE ANYTHING I CAN’T EXCHANGE?
There are some items that, sadly, we can’t exchange for you. These are the same Excluded Products that we cannot accept returns on, but just to remind you…
The Excluded Product that we can’t accept are:
Headwear
Gift cards
Underwear (where the hygienic liner is no longer intact)
Bodysuits (where the hygienic liner is no longer intact)
Swimwear (where the hygienic liner is no longer intact)
Sale or markdown items (for items bought in store)
Personalised items
Items that have been hemmed or altered
*A quick note to say that this does not affect your statutory rights, as set out in section 12 of our Terms of Sale.
We are also unable to accept exchanges (or refunds) on items bought via EWS platforms.
2.5. CAN I EXCHANGE MY PRODUCT IN A DIFFERENT COUNTRY?
You can exchange the product(s) in a store in a different country to where you bought your product for items of the same value (based on the value in the local currency of the store you are returning it to). Also, where the Store’s local currency differs from the original currency where purchased, you may be required to pay the difference in the cost of the Product(s).
For example, if you’re looking to exchange a pair of align leggings that you bought in Ireland for €98EUR, you’ll only be entitled to an exchange value of £88GBP.
OUR QUALITY PROMISE TO YOU.
WHAT IS YOUR QUALITY PROMISE?
Quality is the heart of who we are. Quality shows up in our people, our conversations and of course, our product. If our product doesn’t perform for you as intended we will work with you to make it right (“Quality Promise”).
This Quality Promise is a limited guarantee as set out in our Terms of Sale. This does not affect your statutory rights.
WHO DOES THE QUALITY PROMISE APPLY TO?
From 1 October 2024, if you have a Guest profile with us, we will replace any item that doesn’t perform as intended within one (1) year of purchase, subject to the following conditions:
All Quality Promise returns are handled on a case-by-case basis (so we need to let you know that there is a chance we can’t replace it for you);
You must provide us with proof of purchase and have a guest profile with us when bringing your item to us to return under the Quality Promise; and
Our Quality Promise does not apply to items impacted by ordinary wear and tear, personal preference, misuse or accidents.
We build products to last, and we stand behind our quality. If you have an item that you want us to look at, fill out this form or stop by your local store.
WHAT IF THE VALUE OF MY PRODUCT IS LESS THAN A REPLACEMENT UNDER THE QUALITY PROMISE?
Where possible, we will replace your product like-for-like (based on current seasonal availability).
In the event that a like-for-like product is not available, we will find the closest available fabric or purpose product to your product.
Unfortunately, we are unable to replace your product with an entirely different style or item. Products will only be replaced like-for-like so far as possible.
WHEN DOES THE QUALITY PROMISE APPLY VS WHEN DO MY STATUTORY RIGHTS APPLY?
We have created our quality promise because we care about our guests and your experience with us and our products. Our quality promise provides you with the right to repair or replace your product based on a quality issue. We are entitled to revoke or alter our quality promise at any time.
Your statutory rights apply regardless of our quality promise. However, these are subject to limitations. For example, if you state that the product is faulty 12 months or more after purchase, you are required prove that there was a fault with the product when you bought – if you do so, you will still be entitled to a repair, refund or replacement. To find out more about your statutory rights, please see our Terms of Sale.
REPAIRS.
We now offer to our store Guests a new repair service on lululemon products in partnership with United Repair Centre.
The repairs service is currently available in: Germany, Netherlands, Spain, France, Ireland, Sweden and UK. You can find your closest store here.
WHAT IS REPAIRS SERVICE?
At lululemon, our styles are designed for every sprint, stretch, squat, and stroll, not the back of your wardrobe. That's why we've launched our brand-new repairs service—because our clothes are made to keep you moving.
HOW MUCH DOES IT COST?
Nada. Nothing. Zilch. Our repairs service is fully complimentary.
HOW DOES IT WORK?
Using the repairs service is as simple as shopping in-store with us!
All you need to do is…
Take the lululemon item you'd like repaired and your proof of purchase (store or e-receipt or confirm your guest profile details) to any of our applicable stores.
Answer a few quick questions – this is so we can find out what you want to be fixed.
We'll send it off for our experts to work their magic.
Collect your item from the store you dropped it off at - just like new.
Get back to enjoying your favourite gear.
WHO CARRIES OUT THE REPAIR?
We've partnered with United Repair Centre — a high-quality clothing repair service, who work to extend the life cycle of clothing, creating a positive environmental impact. At the same time, they create local employment opportunities by providing training and employment opportunities to newcomers with refugee backgrounds, young adults, and other job seekers with a distance to the labour market.
WHAT CAN BE REPAIRED?
Whilst we’d love to help everyone, we only carry out repairs on lululemon items that you bought directly from us or via one of our authorised partners (e.g. Zalando).
Good news is the following issues can be repaired:
unravelled stitching;
missing buttons;
issues with bonding; and
broken clasps, straps, and zips.
Unfortunately, we cannot repair underwear, footwear, water bottles, swimwear, or any holes or piling in fabric. We’re also unable to repair any tears to the fabric that aren’t along the seams.
WHAT IF IT CAN’T BE REPAIRED?
If repairs aren’t possible, please visit your local store to see what solution is possible!
HOW LONG DOES IT TAKE?
From start to finish, the repair process should take no more than 14 working days. In certain circumstances, delays may occur outside of our control.
Please discuss with our educators in store to find out a more accurate repair timeframe.
WHAT HAPPENS IF THE ITEM BREAKS AGAIN?
We will carry out a second complimentary repair, if you would like us to.
IS THERE A LIMIT ON HOW MANY TIMES I CAN GET MY ITEM REPAIRED?
There is no limit on how many times you can get your beloved items repaired. If our store staff notice a pattern in the issues you’re facing, they might offer an alternative solution. Please note, this is entirely at lululemon’s discretion, and we are under no obligation to continue offering complementary repairs or a replacement.
CAN YOU POST MY ITEMS BACK TO ME ONCE ITS REPAIRED?
Unfortunately, we are unable to post your items back to you once they’ve been repaired or altered. You will be responsible for collecting these items from the store you dropped them off at.
WHAT HAPPENS IF AN ITEM IS LOST?
If anything happens to the item once you leave it with us, we will ensure it is replaced with a like for like product.
WHAT IF I ACCIDENTALLY HAND OVER MORE THAN YOU WERE EXPECTING?
lululemon is not, and will not be, responsible or liable for any personal possessions which may be given or sent to us in addition to the products being repaired so, please make sure you double-check your pockets for any valuables!
WHAT PERSONAL DATA DOES LULULEMON NEED FROM ME?
In order to carry out your repair and keep you updated on its progress, we may have to take some personal details from you. These details will be no more than what is required to provide you with the service—and your data will always be collected and processed in accordance with our Privacy Policy, which can be found here.
We may also share limited, anonymised information with United Repair Centre, solely for the purpose of processing your repair.
HEMMING.
Whilst we try to create styles and products that suit all body types, sometimes you might want your product altered to fit exactly how you want it to!
Your gear should never get in the way and that’s why we offer complimentary hemming on pants at all of our stores — no tags or receipt required.
In some of our stores, we may also offer hemming on tops, however this is subject to change from time to time (please check with your local store for confirmation prior to bringing your top to us).
Unfortunately, we can only provide hemming on pants that don’t have a cuff or a split. We’re also unable to provide any other types of alterations meaning we cannot, for example, taper, shorten sleeves, extend or reduce bra straps.
HOW DOES HEMMING WORK?
Our hemming service is quick and easy for you to use – just follow the steps below to get your product to be the perfect fit…
Find your local store, speak to one of our friendly educators and let them know you want your item hemmed.
Put on your pants or top and (once ready) show our educators exactly what you want hemmed.
An educator will then pin the hem exactly where you want it for your desired length.
We’ll send the items to our tailors who will hem them.
Your item(s) should be ready for pick-up within a week from the store you visited – head back to one of our stores on the date you have been told that the item will be ready by.
FYI – if you’re unable to collect on the exact date that your product will be ready, you will be able to collect this within one (1) week of the collection date.
Please note, actual turnaround times may differ depending on the individual location and the time of year, so please ask your store for more details for more specific timeframes.
EXTRA TIPS TO MAKE YOUR EXPERIENCE… SEAMLESS
Make sure the item(s) you want to get hemmed are clean, in their original state, and not altered. If your item(s) are not clean or do not meet quality standards, we may refuse service.
For pants, bring in the shoes you plan to wear so we can get the hem length just right. Our fabrics are four-way stretch, so it is important that you move in our pants before you have them hemmed – this makes sure that they won’t be hemmed too short and ride up!
We may not be able to hem products with special features like cuffs and thumbholes, or pants with zippers, buttons, and drawcords.
Bring your hemming receipt when you pick up your goods. If you’re asking someone else to collect them for you, please provide them with your receipt - without this, you/they will be unable to collect. Please note we are not liable for any loss of damage caused to the goods once we have given them back to you or anyone collecting them on your behalf.
5.3. CAN I RETURN MY ITEMS ONCE I’VE HAD THEM HEMMED?
Unfortunately, as the item has been adapted to your specific length, we’re unable to accept refunds or exchanges on hemmed product.
SCOPE AND APPLICABILITY.
WHO DOES THIS RETURNS, REFUNDS AND REPAIRS POLICY APPLY TO?
This policy applies to any of our Guests shopping with us on one of our websites or in one of our stores in the EEA region.
FAIR USE
If we suspect activity that may be fraudulent or goes against this policy/our Terms of Sale (including suspicious activity on your account) we may take action to prevent this (“Suspicious Activity”). Action could include (but is not limited to), blocking your account, suspending your account or refund and/or blocking any known associated account.
We consider Suspicious Activity to include, but not be limited to: claims that you didn’t receive your order, claims that your order or individual items are missing, your missing items are later returned, your return has gone missing, where we think you’re wearing your items (for longer periods than to try them on) and returning these, where you return items that aren’t made or sold by us and/or high volumes of orders and returns.
We appreciate it can be unsettling when your account is suspended or blocked but we sometimes need to do this to ensure that we’re protecting our business and our brand. If you need to make a legitimate return to us and you cannot access your account, please reach out to our team who will try to assist you.
Just to make you aware, we reserve the right to take legal action against you if we do consider you to be involved in Suspicious Activity e.g. if you return items not related to your original order.
WHAT IF YOU CHANGE YOUR POLICY?
Lululemon may update this Returns, Refunds and Repairs Policy from time to time. If we make any material changes (e.g. things that will have a significant impact on you or your rights) to these terms, then we will let you know.
What currency can I shop in?
You can shop in euros on www.lululemon.de. We do support shopping in other currencies from our other local websites, however only orders placed on www.lululemon.de will ship to Germany.
What payment types do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, Apple Pay, JCB, PayPal, Klarna, Union Pay and Gift Cards. Please note, we cannot split payments between credit cards. However, we can accept payments split by gift cards and credit cards (excluding UnionPay).
When will I be charged for my order?
A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.
Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.
Pay Now
How does purchasing on account work with Klarna?
The principle is simple: As a rule, you have 30 days from the invoice date to pay your invoice. You only pay when you have received your order. You can shop relaxed, complete your order, and check the products at home in peace.
The invoice is sent either by email. You can view all of your invoices at any time on the Klarna app or website.
If you are not satisfied with your product(s), you can report a "problem" in the Klarna app so that your invoice is paused until you have been able to clarify your request with lululemon.
Good to know: You can find the payment deadline and payment information of your invoice on the Klarna app or website at any time. It is very easy to check in the Klarna app whether payment has been received on your invoice. Klarna recommend that you make all of your payments directly in the Klarna app in order to avoid failed transfers or unnecessary reminders.
How does immediate payment by direct transfer work with Klarna?
Immediate transfer is a direct bank transfer that uses your online banking data.
You select your country and your bank.
Log in with your online banking data. The data will be transmitted to your bank in encrypted form.
For some banks, you will be sent an additional confirmation PIN on your smartphone, which you must use one time in order to confirm your transaction.
As soon as the transfer is successful, the retailer receives a confirmation and initiates the order.
In the Klarna app, you can see all of your purchases in one place.
How does immediate payment by credit card work with Klarna?
How to pay immediately by credit card with Klarna:
When making your purchases, choose “Pay immediately” at checkout.
Select “Credit card” as the payment method.
Enter your credit card details as usual, and the purchase will be posted automatically to your card.
In the Klarna app, you can see all of your purchases in one place.
How does immediate payment by direct debit work with Klarna?
How to pay immediately by direct debit with Klarna:
When making your purchases, choose “Pay immediately” at checkout.
Select “Direct debit” as the payment method.
Select your bank and log in. The debit is posted automatically to your account a few days later.
Klarna remembers your bank details so that you can pay even faster with a 1-click method on your next purchase.
In the Klarna app, you can see all of your purchases in one place.
How secure is it to pay with the 1-click method?
Klarna treats your personal data with the utmost care. The entire processing takes place within the framework of our data protection provisions and in accordance with the German Data Protection Act.
All transmitted data is encrypted and secured in accordance with the industry standards.
You can find more information in Klarna’s Privacy Policy.
How does “Pay in month X” work?
“Pay in month X” means that you can postpone the payment for your purchase to the selected month for a small fee. So, you have more time to pay your bill.
Please note: All purchases made with this payment option will be summarized in your installment purchase. The purchase will therefore be invoiced to you on the monthly statement for the month that you have selected for your purchase. You will receive the monthly statement in the middle of the month at least 14 days before the payment deadline.
Example: If you have selected “Pay in October,” the monthly invoice will be sent to you in mid-September. It is due in early October. If you are already using our installment purchase option, you can also see the purchases contained there on your monthly statement and in the Klarna app.
Good to know: You can find the payment information for your invoice the Klarna app or website at any time. It is very easy to check in the Klarna app whether payment has been received on your invoice. Klarna recommend that you make all of your payments directly in the Klarna app in order to avoid failed transfers or unnecessary reminders.
When will I receive the monthly statement for an installment purchase?
We will always send your monthly statement by the 15th of the month. If you have made an installment purchase in the current month, we will add this amount to the next monthly statement. For example, if you place an order at the beginning of August, the amount will appear on the statement for mid-September.
You can decide for yourself how you would like to receive your monthly statements. If you log in on the Klarna website, you can choose to receive statements by post or by email.
What happens if I return my order?
As soon as lululemon has confirmed with Klarna that your return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
*Please note we not accept Klarna returns in store.
Can I return an order placed with Klarna to store?
Unfortunately we do not accept Klarna returns in store.
Klarna Pay Later in 30 Days
I have received an invoice that I have already paid. What should I do?
Of course, you do not have to pay an invoice again that has already been paid. To ensure that your invoice is paid and your payment was successful, please do the following:
1. First, check whether payment of your invoice has been confirmed.
Has your payment been received and confirmed?
If your invoice is displayed as “paid” on the Klarna app or website, you can ignore a payment reminder. Sometimes the posting of a payment and the sending of a payment reminder overlap.
2. Check whether the invoice amount has been debited from your bank account and whether the recipient is Klarna. Please note that it may take a few days for the transfer to be posted in Klarna’s systems.
Did you pay directly to lululemon?
If you have paid directly to lululemon, please contact us to obtain a refund. The Klarna invoice is still pending payment and must be settled in a timely manner. Please pay your invoice directly on the Klarna app or website in order to avoid further issues, or, for a wire transfer, use only the reference line and payment information of the corresponding Klarna invoice. You can find your invoice at any time in the Klarna app or website.
3. Check whether the reference line and payment information you provided match the information on your invoice. Please note that combined transfers for several invoices are therefore not possible.
Did you use the wrong payment information?
A payment with an incorrect reference line cannot be allocated to your invoice by Klarna’s system. Your payment will be automatically transferred back to you in this case. Please check whether the payment has already been refunded to you. The Klarna invoice is still pending payment and must be settled in a timely manner.
Is your invoice still outstanding for payment?
Inform us about your payment on Klarna app or website. To do this, use the option “Report a problem” and select “Payment not registered” so that your invoice is paused. Klarna will contact you and ask for further information. It is important that you keep a copy or screenshot of your payment and reply directly to our emails. This is the only way Klarna can help to resolve your issue and find your payment.
Good to know: You can check on the Klarna app or website at any time whether payment has been received for your invoice. Klarna recommend that you make all of your payments directly in the Klarna app in order to avoid failed transfers or unnecessary reminders.
I have not received my order. What happens to my invoice?
Invoices sent by e-mail usually arrive before the order, as the invoice is sent at the same time as your product. Of course, the invoice does not have to be paid as long as the whereabouts of your delivery have not been clarified or received.
If the payment deadline is approaching and you do not yet have any information about the status of the delivery from lululemon, you should do the following:
Please use the shipment number provided by lululemon in order to find out about the current status of your delivery.
If your order is not delivered, please contact lululemon directly to clarify any questions you may have about your delivery.
After you have contacted lululemon, report the problem in the Klarna app or on this site. To do this, use the option “Report a problem” and select “I have not received my delivery.”
As soon as you have reported your problem, Klarna will pause your payment until you have found a solution with lululemon. You can find more information about our money-back guarantee here.
If lululemon does not make any changes to your order, Klarna will contact you for further information. It is important that you keep all documents and reply directly to our emails. This is the only way Klarna can help to clarify your request and arrange for your invoice to be cancelled.
Good to know: Select your purchase on this site or in the Klarna app in order to view all updates regarding your invoice and the processing status of a paused invoice
Why did I receive an invoice from Klarna?
Klarna work with various online shops. If you shop in an online shop, you can choose a payment method from Klarna, e.g. invoice or installment purchase. Klarna will then process the payment for the shop, so you will receive an invoice from them.
It’s all especially safe and easy for you: You only have to pay your invoice once you have received your order and you like the product. If you do not like the product or do not receive it, you can "Report a problem" on this site or in the Klarna app so that Klarna can pause your invoice.
Can I also receive my monthly statement by email?
Of course, Klarna can send you the monthly statement for an installment purchase by email instead of by post. Log in on the Klarna website and confirm your choice – for the sake of the environment too.
When will I receive my invoice?
Klarna will send your invoice as soon as lululemon sends your order. The invoice will be sent by email. You can also view the invoice in the Klarna app or website.
If the invoice is sent by e-mail, it will likely arrive before your order. Of course, you have until the specified payment deadline to check the ordered product and make the transfer.
If, contrary to expectations, you have not received your order by the payment deadline or if you need to extend the payment deadline for other reasons, simply log in to the Klarna website and request an extension.
My order has been cancelled. Why have I received an invoice?
If lululemon has cancelled your order but you have still received an invoice, please do the following:
Please contact lululemon directly to have your invoice canceled accordingly.
After you have contacted lululemon, report your cancellation in the Klarna app or website. Use the “Report a problem” option for this.
If lululemon has cancelled the invoice, you will receive an updated invoice from Klarna by email.
If lululemon does not make any changes to your invoice, Klarna will contact you to ask for further information. It is important that you keep the cancellation confirmation and reply directly to Klarna’s e-mails. This is the only way Klarna can help to clarify your request and arrange for your invoice to be cancelled.
Good to know: Select your purchase on the Klarna app or website in order to view all updates regarding your invoice and the processing status of a paused invoice.
I have not received an invoice. What can I do?
Klarna will send your invoice by post or by email as soon as lululemon sends your order. However, you can view the invoice at any time in the Klarna app or website.
If, contrary to expectations, you have not received your invoice by the payment deadline, we recommend doing the following:
Check the spam folder (junk mail) in your inbox. Sometimes an important e-mail lands there by mistake.
Search for the invoice on the Klarna app or website.
Check whether you have placed your order using a different email address. Please note that the Klarna app will only show orders that you have placed with the email address you use when logging in.
When will I receive the monthly statement for an installment purchase?
You will receive your monthly statement for an installment purchase automatically in the middle of each month, and it can also be viewed the Klarna app or website. If you have made an installment purchase in the current month, Klarna will add this amount to the next monthly statement. For example, if you place an order at the beginning of August, the amount will appear on the statement for mid-September.
You can't find your invoice in the Klarna app?
Please note that in the Klarna app and website, you will only be shown invoices for orders that you have made using the same email address with which you log in. Klarna
therefore recommend that you always use the same email address for purchases with Klarna. If you cannot find a certain invoice, log into your Klarna app using the email address that you used for the purchase.
Good to know: Klarna will always send your invoices and payment information to the email address you provided when placing your order.
What happens if I do not pay my invoice on time?
Klarna's invoice must generally be paid within 30 days of the invoice date. You can always find the exact payment terms in the Klarna invoice, on this page, or in the app. Of course, you can also postpone the payment deadline of your invoice on this site or in the app. If Klarna have not received the payment by the payment deadline, they will send an initial reminder by email and will charge reminder fees.
Good to know: Klarna will send a total of three reminders at intervals of at least 12 days. You will receive the last reminder by post. If no payment has been received after the third reminder, a collection agency may be involved. This will cause additional costs for you. If you are unable to pay your invoice, contact Klarna customer service the Klarna app or on their website. Please contact Klarna in good time, at the latest after receipt of the first reminder.
Does this also apply to installment purchases?
With installment purchases, it is not possible to extend the payment deadline of the monthly statement. This method of payment is comparable to a loan, in which a payment must be made at regular intervals. You will always receive your monthly statement by the middle of each month. After that, you generally have two weeks to make the payment. If we do not receive your full payment by the specified payment deadline, default will occur and late fees will be incurred. For installment purchases, Klarna will add a total of three late fees on your monthly statement at one-month intervals. You will receive the last reminder and termination of your installment purchase by post. Please note that the total amount must still be paid if your installment purchase is terminated. If Klarna still do not receive any payment, the claim will be forwarded to a collection agency. This will cause additional costs for you.
Can I pay my invoice in installments?
For some invoices, it is possible to convert the invoice into an installment purchase. Follow these four simple steps:
On the Klarna app or website, select the invoice that you would like to pay in installments.
Click on “Payment options” and then on “Partial payment.”
Select the number of months you would like to pay.
Please note: When selecting this payment option, a soft credit and identity check will be performed in order to ensure that we can offer you the desired payment option for the amount in question. This decision is subject to several factors, such as the amount, the progress of past orders with Klarna, and information that we receive from external credit agencies. There is no fixed credit limit for this.
Why can't I pay my invoice in installments?
For any purchase that you want to pay in installments, a soft credit and identity check will be performed in order to ensure that the desired payment method can be used for the amount in question. This decision is subject to several factors and can result in a particular purchase not being eligible for installment payments. This decision is made by an automated process and cannot be influenced by customer service.
Of course, if you want to make a purchase directly, you can also use one of the other payment options offered on the lululemons’s website, such credit card payment or PayPal.
The total amount on my invoice is not correct. What should I do?
If the invoice amount does not match the information provided by lululemon, you should not pay the invoice for the time being. We recommend that you do the following:
Please contact the lululemon directly to correct the invoice accordingly.
After you have contacted lululemon, report the problem in the Klarna app or on this site. To do this, use the option "Report a problem" and select "The order information is incorrect.”
As soon as you have reported your problem, we will pause your payment until you have found a solution with lululemon.
If lululemon does not make any corrections to your invoice, Klarna will contact you to ask for further information. It is important that you keep all documents and reply directly to our emails. This is the only way Klarna can help to clarify your issue and correct your invoice.
Does the invoice amount of your monthly statement seem too high?
There can be various reasons for this:
You have recently made new purchases for which you have selected installment purchase as the payment method. These purchases were then added to your existing installment purchase.
You have made purchases using the payment method “Pay in month X,” which is due in the next month. The invoice amount of these purchases will be added to the total outstanding amount of your other installment purchases.
Interest and fees can be found in our installment purchase terms and conditions.
The pausing of an invoice in installment purchase status was cancelled and is still outstanding for payment.
The total amount on my monthly statement is higher than expected. Why is this?
There can be various reasons for this:
You have recently made new purchases for which you have selected installment purchase as the payment method. These purchases were then added to your existing installment purchase.
You have made purchases using the payment method “Pay in month X,” which is due in the next month. The invoice amount of these purchases will be added to the total outstanding amount of your other installment purchases. Of course, no interest will be charged for purchases made with the “Pay in month X” option. If you would like to add these purchases to your flexible installment purchase, you can simply pay the lower minimum amount, which is listed on the right of your monthly statement.
I can't find my invoice in the Klarna app. What can I do?
Please note that in the Klarna app and website, you will only be shown invoices for orders that you have made using the same email address with which you log in. We therefore recommend that you always use the same email address for purchases with Klarna. If you cannot find a certain invoice, log into the Klarna app using the same email address you used for your purchase.
Good to know: Klarna will always send your invoices and payment information to the email address you provided when placing your order.
Do you sell gift cards?
Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale.
E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in concessions or outlets or in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE.
How do I check the balance and transaction history on my gift card?
You can check your gift card balance by selecting 'Redeem a gift card' above the payment options at the checkout.
Enter and apply your gift card number and pin to reveal your balance.
Your gift card balance won't be redeemed until you place your order so you can remove your gift card and continue shopping.
Alternatively, you can check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this.
Where can I redeem my gift card?
You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.
Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase.
How can I redeem my gift card?
The payment is done at the very end of the checkout process and not at the billing stage.
Follow these steps once you have checked out:
1) Fill in your contact and shipping information and select your shipment method.
2) Continue to Billing.
3) Select your payment method. Gift Card can be above the list of payment options.
4. Enter the gift card number and pin to check your balance and redeem the balance.
4) Review Order.
5) Finally, tick the Terms and Conditions box and ‘submit order’ to place your order.
If your gift card balance is not enough to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to two gift cards in a transaction.
I want to place an order online using my gift card. Can I combine it with PayPal if there isn’t enough money on the gift card?
At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card.
Note that you can combine up to two gift cards in a transaction.
I lost my gift card, what should I do?
We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.
Will I be refunded on the same gift card if I return a product?
If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed.
If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.
Will my gift card expire?
Our gift cards are good to use in-store or online; they also never expire or depreciate and are final sale. They're treated like cash, which means if they're lost or stolen, we cannot replace them.
Where is my nearest lululemon store?
You can find your nearest lululemon store using our store finder here.
The Joy of Gifting – Sweat Collective
Terms and Conditions:
The promoter of this offer is lululemon athletica uk ltd, a private limited company with company number 07655911 and its registered address at Mezzanine Level, Eighty Strand, London, WC2R 0DT (“lululemon”).
You may be given one (1) code to be used up to a maximum of five (5) times. For the avoidance of doubt, you may share this code to up to five (5) individuals to use one (1) time only per person (the “Offer”).
The Offer will be valid from 9:00 GMT on Monday 11 November 2024 up to and including 23:59 GMT on Sunday 17 November 2024.
The Offer is valid on purchases up to a limit of £1000 (one thousand) GBP pre- discount. This means the total basket amount, prior to the Coupon being applied, cannot exceed £1000 GBP.
The Offer is valid on full-price apparel only. You can only purchase one item per style and colour when using the Offer.
The Offer cannot be redeemed against markdown product (including ‘We Made Too Much’).
The Offer cannot be used to purchase gift cards.
The Offer cannot be used in conjunction with any other promotion, offer or discount. The Offer cannot be used in conjunction with student discount or emergency services discount.
You must have an existing guest profile or create a new guest profile with us to use the Offer.
Product exclusions apply. The Offer cannot be used to purchase any third-party collaboration products and outerwear (the “Excluded Product”). For a full list of excluded products, see below.
Products bought with the Offer may not be resold. You cannot use the Offer as a price adjustment on prior purchases.
This Offer cannot be applied if you are splitting your payment between a gift card and another payment option (cash, credit or debit card).
This Offer cannot be exchanged, redeemed or refunded for cash. The Offer cannot be used for price adjustment on prior purchases.
Products purchased using the Offer may not be resold. All purchases made using the Offer are subject to our Terms of Sale, Returns Policy and Privacy Policy.
This Offer can only be used online at www.lululemon.de and in lululemon stores (excluding outlets and shop in shops) in Germany.
lululemon reserves the right to (a) change or cancel the Offer without notice and/or (b) amend these terms.
Excluded Product:
The following product lines are excluded from the Offer, in all colours, sizes and styles:
Always Effortless Jacket, Always Effortless Long, Always There Short Trench, Always There Trench Coat, Another Mile Jacket, Another Mile Vest, Belted Fleece Wrap Coat, Belted Long Insulated Vest, Cinch Hem Fleece Vest, Cinch-Waist Jacket Apac FA22, Cinch-Waist Stretch Shirt Jacket, City-To-Hike Waterproof Jacket, Classic-Fit Ventilated Running Jacket, Coach's Jacket, Cold City Parka, Cold Weather Down Parka, Cross Chill Jacket, Down For It All Hoodie, Down For It All Jacket, Down For It All Vest, Down For It All Vest – Mens, Evergreen Cropped Anorak, FA23 Mens Down For It All Hoodie, FA23 Mens Down For It All Vest, FA24 Tennis Track Jacket Slot 99, Fast and Free Cropped Waterproof Jacket, Featherweight Down Long Jacket, FF Cold Weather Run Vest, Fleece-Lined Insulated Long Coat, Goal Smasher Jacket, High Pile Fleece Full-Zip Jacket, High Pile Fleece Vest, Hood Lite Jacket, Hooded Mid-Length Utility Jacket, Insulated Liner Coat, Insulated Long Blanket Wrap, Lab W Jacket Q233, License To Train Lightweight Jacket, Lightweight Hem-Cinch Bomber Jacket, Lightweight Insulated Shirt Jacket, Lightweight Packable Hiking Jacket, Lightweight Relaxed-Fit Vented Jacket, Lightweight Woven Long Jacket, Mens Cross Chill Jacket, Mens Down For It All Vest, Mens Insulated Utility Shirt Jacket, Mens Insulated Utility Vest, Mens Pace Breaker Jacket, Mens Waterproof Full-Zip Rain Jacket, Mens Wunder Puff Jacket, Mens Wunder Puff Long Jacket, Mid-Length Waterproof Rain Coat, Mist Over Windbreaker, Navigation Down Hoodie, Navigation Down Jacket, Navigation Down Vest, New Venture Blazer, New Venture Rain Coat, Non-Stop Bomber, Oversized Hooded Rain Jacket, Pace Breaker Jacket, Pack It Down Jacket, Pack It Down Jacket Long, Pack It Down Vest, Precipitation Jacket, Rain Rebel Insulated Jacket, Rain Rebel Jacket, Reflective Lightweight Run Jacket, Relaxed Coaches Overshirt, Relaxed-Fit Twill Blazer, Relaxed-Fit Wool Overcoat, Relaxed-Fit Workout Bomber Jacket, Relaxed-Fit Zip-Front Wool Coat, Reversible Insulated Bomber Jacket, Reversible Insulated Hoodie, Route Ready Lightweight Insulated Jacket, Route Ready Lightweight Insulated Jacket, Route Ready Lightweight Insulated Vest, Ruched Ribbed-Waist Jacket, Running Track Jacket, Scuba Cropped Anorak, Sleet Street Jacket, Sleet Street Long Jacket, Snow Warrior Long Parka, Snow Warrior Parka, Sojourn Jacket - Warpstreme Grid, Sojourn Knit Vest – Heather, Sojourn Windbreaker Jacket, SP23 Push Your Pace Jacket, SP23 Push Your Pace Vest, StretchSeal™ Sleet Street Long Jacket, SU23 Lightweight Tennis Full-Zip Track Jacket, Surge Warm Full Zip, Switch Over Bomber, Tc Transformable Vest, Twill Full-Zip Jacket, Ventilated Packable Trail Running Jacket, Ventilating Running Jacket, Warp Light Jacket Packable, Warp Lite Jacket, Water-Repellent Hooded Anorak, Water-Repellent Stretch Tennis Jacket, Waterproof Utility Rain Jacket, WI23 Mens Down For It All Jacket, WI23 Sleek City Jacket, WI23 Sleek City Jacket, Wraplite Jacket - Non Pfc, Wunder Puff Cropped Jacket, Wunder Puff Cropped Jacket *Textured Fleece, Wunder Puff Cropped Vest, Wunder Puff Cropped Vest *Iridescent, Wunder Puff Jacket, Wunder Puff Jacket - Tech Canvas, Wunder Puff Jacket *Iridescent, Wunder Puff Long Jacket, Wunder Puff Mid-Length Vest, Wunder Puff Vest, Wunder Puff Vest - Tech Canvas, Wunder Puff Vest *Iridescent, Wunder Puff Vest *Tech Canvas, Wunder Puff Waist Jacket, Wunder Train Track Jacket and Zeroed In Track Jacket.
FAQ
When will the promotion be running?
The promotion will be running from 09:00 GMT on Monday 11th November up to and including 23:59 GMT on Sunday 17th November 2024. You will not be able to use the promotional code at any other time.
Who can I share this promotional code with?
Sweat Collective members can share the codes with five friends or family. Note that it cannot be used alongside any other discounts or to purchase gift cards.
Where can this discount code be redeemed?
The code can be used online and instore and is limited to one transaction per person. Unfortunately, this discount cannot be used in Outlet stores and Shop in Shops.
Can I still return products bought with this discount?
Yes, all purchases of full-price product are eligible for return as per our returns policy.
Are there any product exclusions?
Selected product lines are excluded from this promotion – please see the Offer Terms and Conditions for a full list of excluded product. Additionally, the discount cannot be redeemed against markdown/discounted product and cannot be used to purchase gift cards.
We Made Too Much
What is We Made Too Much?
We Made Too Much is a collection of gear and products that offer you a chance to invest less, sweat more. You can find our We Made Too Much collection for Women here and Men here.
How do I use a promotion code?
You can use a promotion code by entering it into the promotion code box in the checkout.
My promotion code isn’t working. What do I do?
Here’s what you can do:
-Check the terms and conditions of your promotion, to ensure the products in your basket are included in the promotion.
-Make sure to double check the promocode’s spelling
-Our promocodes are case sensitive, so ensure you’re using capitals in the right places
If your promotion code still isn’t working, contact our Guest Education Centre (GEC) here for more support.
Why doesn’t my promotion apply the correct discount to my order?
Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions. Some items will be excluded from the promotion you wish to use.
Why won’t my promotion code work on We Made Too Much products?
We Made Too Much products are often excluded from promotions as they are already at a reduced price. Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions.
How do I get the link to the SeaWheeze Shop?
You’re in luck – this year everyone can get in on the magic of SeaWheeze and shop the Store. The styles are exclusive and available for a limited time but they’re open for everyone to buy. To access the shop, visit lululemon.com or use your lululemon app and select the SeaWheeze tile.
Why is the SeaWheeze Shop not exclusive to runners?
We want to create a truly inclusive experience and bring the magic of SeaWheeze to everyone. Opening the SeaWheeze Shop to all guests, runners and non-runners alike – allows us to do that!
Are there limits to how much product I can buy?
Yes! You can buy up to 10 items within a 24-hour period in the SeaWheeze Shop. Some things to note within this limit, you can buy as many reflective items as you like (inside of the limit) and the limiting does not extend to accessories, you can buy as many as you like. Guests can return after a 24-hour period and purchase additional items if they wish.
Will you restock a style once it’s sold out?
No! Once a style or size is sold out, you won’t see it again.
Will there be more product available throughout the week?
No! All product available in the SeaWheeze assortment is now available online – there will be no additional product style or size drops.
What sizes are available?
We carry sizes 2-12 across the entire women’s assortment, sizes 0-20 across select sizes in the women’s assortment and sizes S-XXL in our men’s assortment. Note:
Each market purchased to suit their needs and size runs may vary market to market.
Does the product have an exclusive logo (swogo) on it?
Yes! All SeaWheeze product carries an exclusive logo to commemorate SeaWheeze 2021.
Will the product be available in store?
No! The entire exclusive SeaWheeze product line is available online-only – no product will hit our stores.
How long is the product available for?
Product is available for a limited time only and will disappear from lululemon.com on Tue Aug 31. Be sure to get your exclusive product before it’s gone!
Can I return or exchange the product I purchased?
Yes! Sales of SeaWheeze product follow the refund and return policies of the market. Reference the refund policy of the market for more information.
I am a lululemon Ambassador / Sweat Collective / Employee, can I use my discount?
Yes! All discounts currently active for online sales are valid for purchases on the SeaWheeze Shop. Please follow the guidelines set out by your discount when purchasing SeaWheeze product.
Will there be a SeaWheeze Showcase Store at SeaWheeze in 2022?
We are closely monitoring the COVID-19 situation and while we cannot predict the future, we do hope we are able to come together again in 2022 for the lululemon SeaWheeze Half Marathon and Sunset Festival. The SeaWheeze Showcase Store at the Vancouver Convention Centre has always been a big part of event weekend and we plan to keep it that way!
Why is the reflective gear so expensive?
Reflective product within the exclusive SeaWheeze collection is available at entry level and premium price points this year so all guests have an opportunity to take a piece of reflective home. Our reflective styles are priced higher than other product due to the cost of manufacturing the reflective product.
Can I return something if it doesn’t fit?
We’re so excited and we just can’t hide it. SeaWheeze gear is final sale for those in North America. If you’re located in one of the international markets that has access to our SeaWheeze gear you will be eligible for a return or refund. Our international markets are governed by consumer laws unique to their regions. Check out the site in your market for more details on the return policy.
Why can people in INTL markets return and just because I’m in NA I can’t return or get a refund?
SeaWheeze gear will always hold a special place in our hearts, as it does in your wardrobe. While we can’t come together in our SeaWheeze Showcase Store located in Vancouver, we want to hold on to what makes the shop special. This gear is limited edition and you won’t see it make a comeback in years to come. Just as all gear sold in the showcase store is final sale, so will this online version.
If you'd like a hand with sizing, or have any questions about specific fabrics feel free to send us a direct message and we'd be more than happy to chat with you more.
Your gear should never get in the way and that’s why we offer complimentary hemming on tops and pants at all of our stores— no tags or receipt required.
How does it work?
Find your local store, try on the pants or top.
An educator will then pin the hem exactly where you want it.
Our tailors will hem them.
Your item(s) should be ready for pick-up within a week from our stores. Actual turnaround times may differ so please ask your store for more details.
Here are a few extra tips?
Make sure the item(s) you want to get hemmed are clean, in their original state, and not altered. If your item(s) are not clean or do not meet quality standards, we may refuse service.
For pants, bring in the shoes you plan to wear so we can get the hem length just right.
We may not be able to hem products with special features like cuffs and thumbholes, or pants with zippers, buttons, and drawcords.
Bring your hemming receipt when you pick up your goods.
We now offer to our store guests a new repair service in France, Germany, Ireland, Netherlands, Spain and Sweden, in partnership with United Repair Centre. Visit one of our stores to know more. You can find your closest store here.
What is our Repair Program service?
At lululemon, our styles are designed for every sprint, stretch, squat, and stroll, not the back of your wardrobe. That's why we've launched our brand-new repairs service—because our clothes are made to keep you moving.
How does it work?
Take the item you'd like repaired to any of our stores.
Answer a few quick questions.
We'll send it off for our experts to work their magic.
Collect your items - just like new.
Get back to enjoying your favourite gear.
Please note: The Mend It, Don't End It service is currently available in Germany, Netherlands, Spain, France, Ireland, Sweden.
Can I access the Repair Program service online?
Not yet but watch this space—we’re working on it.
Who carries out the repair?
We're partnering with United Repair Centre—a high-quality clothing repair service, who work to extend the life cycle of clothing, creating a positive environmental impact. At the same time, they create local employment opportunities by providing training and employment opportunities to newcomers with refugee backgrounds, young adults, and other job seekers with a distance to the labour market.
What can be repaired?
The following can be repaired; unravelled stitching, missing buttons, issues with bonding, and broken clasps, straps, and zips. Unfortunately, we cannot repair underwear, footwear, swimwear, or holes or piling in fabric.
What if it can’t be repaired?
If repairs aren’t possible, please visit your local store to see what solution is possible.
What happens if the item breaks again?
We will carry out a second complimentary repair, if you would like us to.
How long does it take?
From start to finish, the repair process should take no more than 12 working days.
In certain circumstances, delays may occur outside of our control.
What happens if an item is lost?
If anything happens to the item, we will ensure it is replaced.
How much does it cost?
Nada. Nothing. Zilch. Our repairs service is fully complimentary.
What personal data does lululemon need from me?
In order to carry out your repair and keep you updated on its progress, we may have to take some personal details from you. These details will be no more than what is required to provide you with the service—and your data will always be collected and processed in accordance with our Privacy Policy, which is available at https://www.lululemon.de/en-de/legal/privacy-policy/privacy.html. We may also share limited, anonymised information with United Repair Centre, solely for the purpose of processing your repair.
What if I accidentally hand over more than you were expecting?
lululemon is not responsible or liable for any personal possessions which may be given or sent to us in addition to the products being repaired so double-check your pockets for any valuables
Where can I find your size guide?
We use North American US sizing on our gear. To find your local size equivalent, use our size guides located here or on each product page.
What sizes are your products?
All our gear is sized using North American US sizing. You can find the size on each product page online or the product hangtag and label in stores.
Got questions for a specific department?
We’ve got the answers. Contact them below:
MEDIA
Contact our media team here.
INVESTORS
Learn about our investors here.
STRATEGIC SALES
Learn about our Strategic Sales team here.
Find everything you need to know about how to look after for your gear under the "Care" tab on the product page.
Will Brexit impact my order?
Our Distribution Centre is based in the Netherlands. We do not anticipate any impact to deliveries or returns within the EU.
How long will it take for my order to be delivered?
Once you have placed your order online, allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before tracking your order. The delivery time is then 3-4 business days, please see our Shipping & Delivery section.
How do you ship your orders?
We use UPS. You can start tracking your order once it’s shipped.
How can I return my order from outside the UK?
Our warehouse and return center is located in the Netherlands and you can simply use our online portal to arrange for a free return—see our return and refund information here.
Returns must be made within 30 days from the delivery date.
Will I pay extra shipping costs when returning products?
No, there are no extra costs to return your item(s) to us.
How long will it take me to be refunded for my return?
Once we receive your return at our warehouse, it will take 5-7 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.
Will the same products be available to customers outside of UK?
Yes, the same product assortment will be available to all our customers.