Contact us

Welcome. We value your thoughts and the time you’re taking to connect with us. One of our values is inclusion and we invite you as a member of our community to act with humanity, respect and empathy for everyone. We don’t tolerate racism, discrimination, harassment, or hate. You can learn more HERE.

Before connecting with us, check our self-service options below and our FAQ page, as your question may be answered there.

To learn more about our free online return policy, click HERE. To complete a return or exchange in store, find your closest store location HERE. Please note that we cannot set up online exchanges at the GEC.

 

Here’s how to reach us:

 

Monday - Friday 

  • Live Chat: 10am - 3pm CET
  • Email: 8am - 6pm CET
  • Telephone: 12pm - 5pm CET
  • 0800 000 3571 (Support in English)

 

Saturday  

  • Live Chat: 9am- 4pm CET
  • Telephone: 11am - 9pm CET
  • 0800 000 3571 (Support in English)

 

Live Chat: get in touch here

Email: send us your queries

Store locator: find your nearest location here.

Press Inquiries: If you have any questions for our public relations team, please email us at [email protected]

Store Support Centre (SSC): Our European Store Support Centre (SSC) is located in London. It's where you can find everyone from our business operations to community relations teams. We’re located at: 57-59 Long Acre London, United Kingdom WC2E 9JL

Treat your inbox to 10% off your first purchase.