Gift Cards

Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale. 

E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE.

You can check the balance online when placing an order and selecting your payment option. Gift Card will be found under “More Options” during the checkout process. 

Alternatively, you can also check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the Guest Education Center for us to look into this.

You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.

Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase.

The payment is done at the very end of the checkout process and not at the billing stage. Follow these steps once you have checked out: 

1) Fill in your contact and shipping information and select your shipment method. 

2) Continue to Billing. 

3) Select your payment method. Gift Card can be found under ‘More Options’. 

4) Review Order. 

5) Tick the Terms and Conditions box and proceed to Payment. 

6) You will be redirected to a Givex Portal on which you will have to enter the Gift Card number and its PIN. 

If your gift card balance is not enough to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in a transaction.

At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card. 

We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.

If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed. 

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.

Our gift cards are good to use in-store or online; they also never expire or depreciate and are final sale. They're treated like cash, which means if they're lost or stolen, we cannot replace them.

Yes e-gift cards can be redeemed both online and in-store. 



Gift cards can be purchased online in GBP, EUR and CHF.  

Please note gift cards purchased in CHF can only be used on the CH site and in Swiss stores. 

Yes, gift cards are only available to purchase online in GBP, EUR and CHF, however they can be redeemed on site when placing an order in your local currency. 



Yes, localised currencies such as NOK and SEK can be used on the Norway and Sweden sites.  



At present our gift card partner, CashStar, only offers gift cards in GBP, EUR and CHF. Don’t worry, you can still redeem your gift cards on sites that use localised currencies such as NOK and SEK. 



Yes, you can redeem gift cards in EUR and GBP in your local store even if the currency used in the store is in another currency (e.g. NOK or SEK).  



When you return an item purchased in NOK with a gift card in EUR, your refund will be based on the amount you originally paid at the time of purchase, not the exchange rate at the time of return. 

Note: If you return an item to a store that was purchased with a gift card, a new gift card will be issued for your refund.